This is a hybrid role, providing administrative support to the Account Managers and Directors where required.
Complete reconciliation reporting for clients where required and manage any direct queries from clients in relation to reconciliation.
Continuously monitor daily operational performance to ensure services are delivered according to SLAs and client expectations, addressing any issues promptly.
Ensure the mailing plans are kept up to date with the latest schedules, content changes, and volumes, coordinating with stakeholders (especially operations) to align on timelines.
Stock Management: Update stock reports as needed. Prepare Stock Specification documents for the procurement of stock items and ensure all received stock procured by AdareSec or supplied directly by the client meets specification and includes sufficient stock overs to facilitate the mailing.
Support the CX team with change requirements as needed. Prepare estimates for change in line with business standards.
Liaise with small client accounts as required, including arranging and presenting service review meetings.
Prepare service review packs for the relevant Account Director/Senior Account Manager/Account Manager ensuring accurate and formatted information is presented.
Maintain client bibles for own clients.
Provide “buddy” support as needed, ensuring a competent knowledge of the client is maintained.
Complete ad-hoc billing for clients where appropriate in a timely manner in line with business requirements.
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