Our Mortgage Intermediary Development team are looking for a chatty, engaging person to join one of their friendly telephone teams. In the role customers are mortgage professionals, brokers and intermediaries and as a Mortgage Development Specialist talking to them and being the voice of Coventry Building Society, is the main focus. Its really about about having great conversations (no scripts), being customer focused with a passion for providing exceptional service. Dealing with a diverse range of people over the phone and through web chat, understanding their needs, dealing with queries, and helping them find a resolution are key parts of the role. But also growing knowledge of mortgage policies and products to deal with the various enquiries, provide guidance and support as well as making in the moment decisions. We have a clear passion to deliver an exceptional telephone service and achieve quality goals and measures, but this isn't a sales based role Benefits: 28 days holiday a year plus bank holidays and a holiday buy/sell scheme Annual discretionary bonus scheme Personal pension with matched contributions Life assurance (6 times annual salary) Ability to buy and sell holiday allowance Maternity, paternity and shared parental leave Extensive wellbeing support ‘My Lifestyle’ retail discounts Find out more about the fantastic benefits of joining Coventry Building Society here After training this role operates on a hybrid basis with at least 2 days in our Coventry office.