Hybrid Work Option: Potential for flexible hybrid working (3 days in office, 2 days remote) after probation. Are you an experienced professional in the mortgage industry with a passion for providing exceptional customer service? Our client is expanding their Customer Services and Administration team and is looking for a skilled and motivated Mortgage Administrator to join. The Role: As a Mortgage Administrator, you'll ensure clients enjoy a smooth, efficient process throughout their mortgage journey. With your keen attention to detail and problem-solving skills, you'll handle queries, manage client communications, and coordinate with key partners to move applications forward seamlessly. Key Responsibilities: Responding promptly to incoming calls, emails, and voicemails, managing non-advisory queries directly, and coordinating with advisors for advisory-related responses. Working closely with solicitors, lenders, estate agents, and brokers to streamline and progress mortgage applications. Keeping our customer service database accurate and up-to-date, ensuring data integrity across the team. Regularly updating clients on their application status, focusing on clarity and ease at every stage. Entering application data into our systems with precision, following compliance protocols for all documentation. Preparing and sending suitability reports along with initial application information to clients. What We're Looking For: Mortgage Industry Experience: Background in the mortgage field is essential, ideally with experience in administration or as a paraplanner. Strong Communication Skills: Clear and professional written and verbal communication. Attention to Detail: A meticulous eye for detail to ensure accuracy in all client interactions and data handling. Client-First Attitude: Enthusiastic and positive, with a customer-centric mindset and the ability to prioritize client needs. Problem-Solving Abilities: Resourceful and capable of managing tasks independently and as part of a team, even under pressure. Tech-Savvy: Proficient in Microsoft Office and able to navigate CRM systems efficiently. Excellent Organizational Skills: Punctual, with a knack for managing time effectively to meet deadlines. Perks and Benefits: Salary of £25,000 - £28,000 pa (DOE) Competitive holiday entitlement Pension plan Flexible working hours Access to HR & Well-being services Regular company events and team-building activities Mentoring and coaching for career development