Looking for a "ServiceNow Technical architect" for a global IT service provider based out of Reading ( UK)
ITSM and Telecom knowledge is also essential.
Skills
* Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB)
* Understanding of the project delivery lifecycle and processes
* Practical experience in the creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components
* Strong interpersonal skills with the ability to work well with all levels of staff
* Consultative and analytical approach
* Real world exposure to cloud technologies and S-a-a-S
* Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas