Job Title: Quality Assurance Advisor Location: Halifax (hybrid) Salary: £26,000 - £29,000 DOE Hours: Monday – Friday 9am – 5.30pm Are you highly organised, proactive, and passionate about delivering exceptional quality? Our client is seeking a Quality Assurance Advisor to join the Operations team and play a crucial role in ensuring the highest standards for their clients. In this hands-on role, you’ll collaborate with team members at all levels and act as a key figure in maintaining and growing the company reputation as a trusted demand creation partner. Responsibilities as a Quality Assurance Advisor: Review all submitted leads to ensure quality and accuracy. Update and maintain CRM systems with the latest information. Provide detailed feedback to Managers and Directors on risks and improvement areas. Identify and highlight strong calls for training and coaching purposes. Support the upskilling of new team members with training and constructive feedback. Attend client handover calls and manage lead acceptance processes, updating relevant teams as needed. Assist with calling and lead generation when required. Play an active role in onboarding and campaign setup to ensure clear understanding of objectives and lead criteria. Skills as a Quality Assurance Advisor: We’re searching for someone who thrives in a dynamic environment and can balance structure with adaptability. The ideal candidate will: Be highly organised, professional, and approachable. Have excellent problem-solving and decision-making skills. Be motivational, with the ability to provide constructive coaching and feedback. Possess strong communication skills, both written and verbal. Be experienced in using CRM systems and have a strong grasp of Microsoft 365 tools. Be able to multitask effectively across multiple programs. Have an unflappable personality and be comfortable interacting with clients and internal teams.This is an exciting opportunity to make a meaningful impact in a client-facing role where your contributions will directly influence the success of company campaigns. If you have a “get stuck in” attitude and a passion for delivering excellence, we’d love to hear from you Apply today to be considered for this fantastic opportunity