Job Title: Customer Service Coordinator Location: Telford, UK Job Type: Full Time Contract, 12 months Work Model: Fully onsite Summary: we are looking for more energetic and robust individuals who can manage a wide range of processes, adapt flexibly, and thrive in a high-volume, fast-paced environment • Communicate Outsource work priority for customers on a daily/weekly basis with attention to detail for the customer’s requirements and our contractual obligations. • Provide Quotation of sub-contract prices to customers via Sales system. Manage daily prioritization of Customer’s orders and communicate status and manage escalations. • Answer daily queries of customers, relaying information in documented form. • Process Customer’s new requests and ensure work is managed in a timely manner for Outsource by: • Triggering release of Service Orders to our suppliers for Outsource work • Partner with logistics to physically verify the units are progressing per the process • Monitor Turn Around Time of jobs to ensure we meet customer contractual commitment • As required handle requests to verify status for receipt or other processing steps for outsourced work • Update internal system notes for individual jobs. • To follow quality procedures to log certificates onto the internal system for auditing purpose. • Support the overall Outsource on-site duties on a day to day basis providing good team work and prompt support. • Assure supply of high technology materials, equipment and/or services in accordance with supply chain optimization goals and management objectives. • Sub contract admin will work from our Telford, England UK facility within Client’s Global Services Organization. • General purchasing responsibilities may also include trigger and/or generation of requisitions, purchase orders and overall scheduling. Review of supplier quotes, order confirmation status to ensure orders are on-time and meeting customer required dates. • Support any procurement outsource contract staff as needed, including but not limited to, open order reports, supplier confirmation, on-time delivery, expediting, etc. • Strong computer office skills required for this position. The essential skills required are: • Proficiency in Microsoft 360, particularly Outlook, PowerPoint and Excel (knowledge of v-lookup formulas, etc.) • Experience in customer service (2 years or more).