About the company
Kingsley Healthcare isn't just a care home group, we are a family where our passionate individuals are changing lives every day. Winners of the 2024 Health Investors Residential Elderly Care Provider of the Year, we are ranked among the top 20 large UK care home groups (carehome.co.uk) for our exceptional care, and proudly support over 1,500 residents to live in a safe, welcoming and nurturing environment.
We are proud to be ranked No.1 in the UK for our commitment to wellbeing at work (Indeed's Better Work Awards 2023) and our sector-leading 4.7 Glassdoor rating. We are also a Real Living Wage employer, ensuring that we reward and value dedication.
We welcome passionate individuals who want to make a difference to our growing family which puts our people and our residents first.
About the role
As an Operations Manager, you will ensure that the care homes are compliant with regulatory requirements, deliver high-quality care and environment for residents, and achieve financial and business objectives. You will provide strong leadership, support, and mentoring that will be instrumental in driving the success of the homes and aligning its operations with the Kingsley vision and values.
Reports to: Regional Operations Manager/ Operations Director
Key duties and responsibilities
* Provide effective leadership and management, ensuring appropriate recruitment and training for key roles, and fostering a positive and inclusive work culture.
* Monitor and manage the financial and business performance of the homes, including budgeting, financial reporting, and business development.
* Ensure compliance with all applicable laws, regulations, and industry standards, implementing action plans to maintain compliance.
* Maintain and enhance the quality of care and environment provided to residents, monitoring and evaluating care delivery processes and outcomes.
* Build and maintain positive relationships with residents, families, staff, and external stakeholders, addressing and resolving concerns in a timely manner.
* Implement performance monitoring and reporting systems to track key performance indicators (KPIs) and outcomes, preparing regular reports for senior management.
* Identify training needs for managers and provide ongoing support and mentoring to senior staff.
Skills and attributes
* Proven experience in managing operations in a care home or similar healthcare setting.
* Excellent people management skills, with the ability to motivate and inspire staff.
* Strong knowledge of financial management, compliance, and regulatory requirements in the care home industry.
* Strong communication and interpersonal skills, with the ability to build relationships with diverse stakeholders.
* Ability to analyse data and make informed decisions to achieve business objectives.
* Knowledge of best practices in quality care and environment for elderly residents.
* Ability to work independently and collaboratively in a fast-paced environment.
* Hold a full UK driving licence.
Education and qualification
* NMC registered nurse with relevant post-registration experience is desirable but not essential.
What will you gain?
You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills.
* Location: Kingsley Healthcare HQ, Lowestoft, Suffolk
* Pay: £60,000 per year
* Type: Permanent
* Shift: Salaried
* Excellent PRP
* Monthly Car Allowance
Benefits
* Comprehensive induction and training programme.
* Opportunities for career development and progression.
* Employee Assistance Programme
* Blue Light Card Scheme - we’ll reimburse the enrolment fee for discounts on holidays, days out, and over 15,000 national brands.
* Full DBS disclosure paid for.
* Excellent performance-related bonus.
* Monthly Car Allowance.
* 25 days annual leave plus bank holidays entitlement.
Your right to work in the UK
In accordance with the Asylum and Immigration Act 2006, you will need to demonstrate your eligibility for employment in the United Kingdom.
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