Customer Service Administrator
Full-time
Permanent
Monday to Friday 8:30am - 4:30pm
Up to £25,000 per annum
Hales Group are recruiting a Customer Service Administrator for their client based in Watton. Working as a Customer Service Administrator, you will provide a high quality external and internal sales support service and will find yourself working in a small, friendly and supportive team.
Principal Accountabilities:
* Contacting qualified customer enquiries
* Managing incoming requests
* Processing orders
* Receiving incoming calls and forwarding them to relevant personnel
* Creating and sending invoices
* Qualifying incoming enquiries
* Supporting the selling process with the external sales team
* Taking over tasks in absence of the sales team member
* Maintaining the CRM system
* Updating price lists
* Managing and recording client complaints
* Sending and recording customer satisfaction surveys
Required Experience and Skills:
* Previous experience in a sales office environment
* Knowledge of sales processes and customer service
* Ability to work in a team and assist with other departments including Logistics and Sales Teams
* Software knowledge (MS Office and preferably SAP Business One)
* A highly organised nature, with excellent attention to detail
* Solution-oriented, and a desire to exceed customer expectations
* Confident communication skills, both verbal and written
Holiday Entitlement:
20 days per year, rising by 1 day per year to a maximum of 25 days.
If you have the relevant skills and experience, please apply today with your updated CV, or call our Thetford office on (phone number removed), asking for Janine Broughton.
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