Job summary
We are seeking to recruit a part-time ward clerk to join our existing team within Medicine & Emergency Care.
The successful post holder will be based at The Northumbria Emergency Care Hospital and will provide day to day admin support to the wards. Shift working is required between the hours of 0800-2000, 7 days per week including all bank holidays on a pro rata basis with weekends being worked approximately 1:3.
Main duties of the job
The successful candidate will provide admin support, including maintaining good IT skills & recording of patient admissions, transfers and discharges on PAS & Nervecentre.
To undertake reception duties for multi disciplinary teams including answering the telephone and relaying messages to clinical staff.
To undertake general office administration duties including filing, using Mediviewer to retrieve medical notes and information, scanning & handling post.
Excellent communication skills and awareness of confidentiality.
Booking patient transport.
About us
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality - opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn't, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read 'applicant guidance notes' before submitting your application.
Job description
Job responsibilities
1. To provide a reception service, acting as first point of contact on the telephone or face to face, for patients, visitors and other healthcare professionals.
2. To facilitate good communication with other wards and departments involved in patient care or ward/departmental functioning
3. To input data regarding all admissions, transfers and discharges onto Patient Administration System.
4. To provide an efficient administration and clerical service to ward staff, visitors and patients
Person Specification
Qualifications
Essential
5. Knowledge of Patient Administration System for admissions, transfers and discharges gained through in-house training and induction
6. Previous office/reception experience.
Desirable
7. ECDL
8. NVQ Customer Care