Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people’s lives and strengthen our local community.
At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive:
* 30 days of annual leave (plus 8 bank holidays), 3 additional free days off at Christmas
* Life Insurance
* Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work)
* A variety of social and wellbeing activities each month
* Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc)
* Free Gym Membership
* Free breakfasts/snacks
Reports to: Operations Manager
Based: Barn Elms Sports Centre
Contract: Permanent, Full Time
Work Arrangement: 40 hours per week
DBS: Basic
Role Overview:
The purpose of this role is to assist the Operations Manager in the day-to-day operation of the site ensuring the health and safety of staff and customers along with providing a high-quality standard of service.
The Leisure Team are passionate about benefitting the local community through sports and leisure activities. We are experts in our service and pride ourselves on our customer experience and inclusivity through affordable or complementary programmes reaching those that need it the most. The leisure team want to enrich all lives within Wandsworth leading on the needs of the community, delivering programmes that reach out to local places and people, removing barriers and increasing access to activity.
Main Duties/Responsibilities:
* To supervise and assist customers in using the facilities in an appropriate and safe manner, ensuring compliance with regulations and conditions of hire as stated in the site’s Operational Procedures at all times.
* Supervision of Staff on duty (Recreation Assistants, Sports Assistant, instructors and sports Coaches.)
* Line management of staff to include 1:1’s, appraisals, work plans and performance monitoring.
* To act as the first point of call for all staff when on shift.
* To ensure the security of the building, including undertaking checks and tours of the building as required, maintaining records, and liaising with security contractors.
* To ensure that all areas within the site are maintained to the highest standards of cleanliness at all times.
* To undertake regular checks to ensure all facilities and equipment are safe and in good working order, to keep records of checks and take remedial action where necessary.
* To prepare facilities for use for all users, including the setting up/down of sports and function equipment.
* To maintain accurate attendance records, collate usage data and assist in providing other management information records.
* To operate a computerised booking system.
* To report faults and health and safety concerns as per agreed procedures.
* To comply with health and safety policies and systems, reporting any incidents, accidents, hazards or near misses as per Site’s Health and Safety procedures.
* Carry out safe evacuation of customers and other staff in case of an emergency evacuation in line with the emergency action plan.
* To undertake payment duties, including the taking of payments for casual and pre-booked sports activities and reconcile pdq takings in line with banking procedures.
* To assist the Operations Manager with managerial tasks including but not limited to weekly banking, rotas, team meetings, staff inductions, dealing with complaints and health & safety requirements.
* Attend to all routine office administration including but not limited to answering queries from the general public both verbally and in writing, managing bookings, recording all accidents/incidents, issuing tickets and facility passes and recording daily attendance figures.
* Acts as receptionist by taking entrance fees, operating electronic booking and management system and checking and balancing tills at end of work period. Responsible for safe handling of sensitive data and valuables.
* Responsible for taking deliveries of goods and equipment.
* Ensure that the premises are secure when locking up at night and being responsible for a set of keys.
* Liaises with staff to ensure the general security, upkeep and maintenance of the facility.
* Liaises with clubs, associations and schools to promote and encourage use of the facility as and when required.
* Performs any other duties as thought necessary to improve or develop the facility consistent with the experience and grade of the post holder and the needs of the service.
This is an exciting opportunity to be a part of a company that positively impacts the community around them! If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and follow the prompts.
If this role is not quite right, however, you are still interested in working at Enable then we encourage you to get in touch today on hr@enablelc.org.
Enable is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. To find out more on our approach to Equality, Diversity and Inclusion, please visit our website.
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