Do you have claims handling experience? Looking for more flexibility or better work-life balance? If you can answer yes to both of these questions, then we have the ideal role for you, working for a growing insurance broking group as a claims handler.
They have their main office in Surrey, but also have staff working remotely, and this is likely to expand in 2025 as the business continues with its acquisition plans. As such, this is a great time for people joining the business.
As a claims handler, you can work from either their offices in Banstead, Surrey, or from home, or a hybrid of the two. You would be required to attend the office for any necessary training initially.
This role would be perfect for someone who wants to work approximately 25 hours per week, whether that be someone looking to reduce their hours for work/life balance or a parent. If you have the necessary claims experience, the company is flexible regarding your location. It could also develop into more hours if someone wanted them or be full-time from the start.
Your role would include handling all aspects of claims, including:
1. First notification
2. Following up on claim progress
3. Communicating with clients throughout the claim
4. Updating the Acturis system on all aspects of the claim
5. Liaising with Account Handler/Exec as necessary
You will handle both commercial and personal claims, with their book being 85% commercial, covering all types of risks including Motor, Property, and Liability.
They do not have any delegated authority for claims, so the majority of their claims involve FNOL, monitoring, and chasing as necessary until the claim is finally closed. There are some claims where they tend to get more involved, so experience in handling claims is important, but technical knowledge on cover is less so, as this could be referred to the Handler/Exec as the role develops.
Experience with Acturis is desirable, as they want to fully utilize the claims modules in Acturis. Someone willing to take ownership and make a project of this would be ideal.
While all the above is their ideal candidate, they would also consider an apprentice, either someone fresh to the insurance industry or someone early in their insurance career. However, for this role, someone with little to no insurance experience would need to be office-based.
Salary will be shaped based on the applicant's experience, hours, and whether they are office-based or not, but they are looking initially around the £27,000 to £35,000 mark to start.
If you would like to discuss this role in more detail, please contact Kieran at CKB Recruitment.
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