Summary: At the general direction from the Senior Vice President, responsible for the planning, leading, organizing, staffing, and overall management of the RIAC Operations and Maintenance departments which include Airfield Maintenance, Airport Operations (airside and landside), Public Safety (Police, Fire and Security), and General Aviation.
Essential Duties and Responsibilities:
* Provides leadership and direction to a diverse team of RIAC staff, including airside and terminal operations managers, supervisors, and frontline employees, ensuring cohesive teamwork and safe and efficient operations.
* Fosters competencies, accountability, development, empowerment, and learning within the team. Recognizes and rewards achievements, provides ongoing feedback and coaching, and completes corrective actions.
* Oversees all vendors and consulting services related to Operations Department.
* Develops and executes departmental strategic plans aligned with organizational goals and objectives. Ensures compliance with aviation mandates and standards in airside and terminal operations, safety, and customer relations programs to maintain a safe and secure airport environment.
* Develops and manages budgets for airside and terminal operations. Ensures efficient use of resources while maintaining high standards of service and safety. Formulates and communicates goals, objectives, and budget processes to align with organizational strategies and performance metrics.
* Collaborates with other organizational leaders in the development and execution of comprehensive emergency response plans for incidents, ranging from aircraft emergencies to security threats, irregular operations, and natural disasters.
* Oversees the allocation of common-use resources (gates, ticket counters, etc.).
* Collaborates with airlines, government agencies, vendors, and other stakeholders to optimize airport operations and enhance the passenger experience. Advises executives and others on projects and issues. Represents the organization in public-facing presentations and engagements.
* Advocates for a customer-centric approach, ensuring a positive experience for passengers, airlines, and other airport users, including oversight of the Airport Ambassador volunteer program. Engages with the public to gather feedback and address concerns, fostering a positive public image and building trust with the community.
* Helps identify capital improvement opportunities to enhance operational efficiency and elevate customer service standards, stays current on industry and regulatory trends to inform technological advancements.
* Ensures airport’s successful passage of necessary testing and inspections by applicable outside agencies.
* Performs other related duties as assigned.
Supervisory Responsibilities: Directly supervises the Director of Safety & Security, Chief of Police, Chief of Fire, two Directors of Terminal & Landside Operations, and the Director of General Aviation. Responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* A thorough working knowledge and experience in 49 CFR Part 139 airport certification compliance.
* A thorough working knowledge and experience in 49 CFR Parts 1542 and 1544.
* A thorough knowledge of snow removal techniques used in an airport environment.
* A thorough knowledge of methods of repair and maintenance activities, materials, and equipment used in maintenance of an airport.
* A working knowledge of the methods of maintenance and repair of equipment and machinery, including familiarity with newer and more sophisticated apparatus.
* Proficient computer skills including knowledge of Microsoft Office suite.
* Possess the ability to read and interpret blueprints, plans, and specifications.
* Detail-oriented and organized.
* Excellent problem-solving ability.
* Ability to follow highly complex directions.
* Ability to remain calm in high-stress situations.
* Must possess strong oral and written communication skills.
* Complete and pass a Transportation Security Administration/Federal Aviation Administration (TSA/FAA) 10-year employment history verification, which will include fingerprinting and a Criminal History Records Check (CHRC) prior to being considered for this position. This status must be maintained for the duration of employment at the airport.
* Must be available to call back in the event of an emergency and must be willing to work irregular hours.
Education/Experience:
* Bachelor’s Degree in aviation management or related field required.
* Minimum of ten (10) years of progressive management experience at a commercial airport is required.
* Experience in direct management of collective bargaining units strongly preferred.
* Accredited Airport Executive (AAE) preferred.
* Active participation in airport trade organizations preferred.
* Experience with snow removal operations at airports.
* Experience and knowledge of the Incident Management System (NMIS) and the Incident Command System (IS-700, ICS-100, ICS-200, ICS-300, ICS-400, and IS-800).
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* May need to stay awake for extended hours during emergency situations.
* Ability to drive and walk around the entirety of the airports’ facilities and airfields.
* Ability to sit at a desk for long periods of time.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Sometimes in inclement weather when responding to emergencies, loud noise, air quality outside.
* Mainly a climate-controlled office environment.
The Rhode Island Airport Corporation is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Rhode Island Airport Corporation makes hiring decisions based solely on qualifications, merit, and business needs at the time.
This organization welcomes and encourages applications from minorities, veterans, and persons with physical and mental disabilities, and will reasonably accommodate the needs of those persons in the application process. The decision to grant a reasonable accommodation request will be made on a case-by-case basis.
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