Dakota Hotel
based in Leeds city centre are seeking… a genuine people person with strong
administration skills for the role of Receptionist Supervisor.
CONTRACT AND
PAY RATE
The gross
annual salary is £27,000, plus an annual incentive bonus to earn up to £1,000.
The role
carries a permanent contract of a minimum of 40 hours per week and typical
shifts will be 8 hours, working any 5 days out of 7.
BENEFITS
In addition to being part of a
culture infused with positivity and opportunity for ongoing development,
tangible benefits you could enjoy when you join our team include:
–40 per cent
off stays at any Dakota
–25 per cent
off drinks and dining at any Dakota
–Access to
our Employee Assistance Program which includes
·
free
private mental health support and counselling sessions
·
video
GP consultations and private prescription services
·
online
fitness resources
·
access
to the Smart Spending App to enjoy shopping discounts
–Access to the
My Mind Pal app
–Support from
our inhouse Mental Health Champions
–Additional
holiday day on the first anniversary of your employment.
–Family-friendly
flexible working options
–Meals on
duty and uniform
–£200 bonus
to recommend a friend to join our team
–£10 bonus
every time you are mentioned on Trip Advisor
–Free
bi-annual eye testing for users of display screen equipment
–Accredited,
certified compliance training given on employment such as in Food Hygiene,
Alcohol Responsibility, Data Protection, and Health & Safety
–Access to a
suite of external, certified resources via our Learning Management System
–Supportive
continuous professional development culture with an annual appraisal and
objectives, or a Personal Development Plan
–Opportunities
to undertake both internal and external training courses, including potential
for in-house Apprenticeships
Full terms
on our benefits can be found in our Handbook.
ABOUT DAKOTA
HOTELS
Dakota is a growing UK-based lifestyle brand, known for
our stylish hotels, bustling brasserie Grills and upscale cocktail Bars.
Dakota’s story started with two boutique hotels on the outskirts of Edinburgh,
in South Queensferry, and Glasgow, in Eurocentral. We have now expanded into
prime city centre locations in Glasgow, Leeds, and Manchester, with Newcastle coming in 2025 and more in our pipeline.
Dakota is synonymous for delivering attentive and genuine
guest service. We attract hard-working individuals who are passionate about
working to the highest standards and have been voted within The Caterer’s Top
15 Best Employers in Hospitality for the last five years in a row. We were also
featured within the Top 10 employers in the 2024 Sunday Times Best Places to
Work in the UK, as well as being awarded the Spotlight Award for Best Places to
Work for LGBTQIA+ employees.
As recent winners of The Cateys ‘People Team of the Year’,
we have award-winning internal training programmes within Dakota Academy
fostering continuous development and ongoing training. As a result, over 75% of
our leaders have been promoted internally and, for four consecutive years, a
member of our team has won a prestigious Acorn Award awarded by The Caterer
to the ‘Top 30 under 30’ in the industry, demonstrating our success in
developing talent.
Eurocentral | Edinburgh | Glasgow | Leeds |
Manchester | Newcastle
Our location, 8
Russell St, Leeds LS1 5RN, ideally located on Greek Street, we are just a 5min
walk from Leeds Train Station. We are also easily accessible by bus, close to
the east parade bus link and within a 10min walk from Leeds Bus Station.
We are an 94-bedroom
luxury hotel boasting a destination cocktail bar with a champagne room, and
brasserie-style Grill.
PRIMARY ROLE
RESPONSIBILITIES
* Ensure the smooth running of Front of
House alongside the Reception Manager by leading with a hands-on approach and
motivational leadership. Always showing a positive approach to the job role and
business
* Leading, coaching, motivating, and inspiring the
team; providing guidance and support.
* Support in the training and coaching of the team,
co-host training sessions for both reception and nights. Ensuring that all
training plans are up to date and accurate.
* Carry out tasks that support the
Reception Manager including driving upselling initiatives, driving Grill
bookings, and promoting the use of our Loyalty App.
* Assisting to
complete the Front of House rota and time recording.
* Support in the ordering of
front of house amenities and stock checks.
* Review of existing
standards and procedures while implementing new best practices to ensure a
seamless delivery of Front of House services.
* Attend operations meetings
in the absence of the Reception Manager.
* Work and cover Night shifts
(as the night DM)
APPLICANT
REQUIREMENTS
The successful
applicant will have/be:
* Have in-depth knowledge of the Guestline
PMS and have a working knowledge of procedures across reception, housekeeping
and reservations.
* A minimum of one years Hotel reception
experience.
* Previous leadership experience is not
required but a proactive approach to work is a key requirement.
* Be fully flexible to work any shift as
required including night shifts and weekends.
* Have demonstrated, through
positive feedback from colleagues, that you are a positive and enthusiastic
member of the team with a strong skillset in delivering coaching and training.
* Have new ideas and the
drive to implement initiatives with approval from the Reception Manager which
will improve the Reception operation and the guest experience.
* Be able to be physically active in
your role, standing for much of your shift and working at pace.
* An enthusiastic individual who will
promote our culture of positivity.
* Be task oriented with a great pride
for the work they do and attention to detail.
* Flexible with shift patterns and
available around the needs of our business.
* Successful candidates must
demonstrate having researched our brand and a genuine desire to be part of
our team.
APPLY
Please
send us your up to date CV.
Visit
our Careers page to learn about
current opportunities and find your #DreamRolesAtDakota – we’d love to hear
from you!
For
more information on our luxury hotel, please visit our:
* Website
* Dakota Hotels
Instagram or Dakota Leeds
Instagram
* Trip
Advisor
* Facebook page