Join to apply for the Customer Liaison Officer role at ABRI.
This range is provided by ABRI. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
We're proud to say that we're a passionate bunch here at Abri. We want to provide an excellent customer experience for our current and new residents and that’s where you come in.
We are looking for a new Customer Liaison Officer to join our team based in Bracknell to take ownership of customer issues and keep customers informed and updated on outstanding works. You will deliver a focused, post-completion customer care service to our market sale purchasers and shared owners moving into new Abri homes.
You will manage effective customer communications and provide support ensuring the ‘Customer Journey’ is a seamless, positive experience and that customer satisfaction is high.
Exceptional customer service skills and being consistent and efficient will be essential to succeed in this role.
You’ll not only be tasked with driving customer satisfaction and ensuring all complaints are dealt with promptly, but also embedding a culture of continuous improvement throughout our services. Remember, we don’t want to do things how they’ve always been done, we want to make them even better!
This is a full-time role; requests for part-time working are unable to be considered.
An essential requirement of the role is to have access to a vehicle and full driving licence, and we are sorry that applications from non-drivers cannot be considered.
Want to know more about this fantastic opportunity to really make a difference in the lives of our customers? Take a look at the job description below.
Responsibilities
* Drive customer satisfaction and ensure all complaints are dealt with promptly.
* Embed a culture of continuous improvement throughout our services.
* Manage effective customer communications and provide support.
Abri is a large housing provider who owns and manages over 50,000 homes and various community assets, serving 114,000 customers. Silva Homes joined Abri in October 2023 making the group a financially stronger and more resilient organisation. To help deliver our services Abri works with 36 local authorities and 63 different parliamentary constituencies alongside partners in our community.
We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Customer Service
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