Responsible for processing all quote acceptance, sourcing, requesting material to be ordered, planning and allocation of all planned repairs – approximately 2000 jobs per annum. Predominantly office-based role with some field attendance
Office Hours Monday – Thursday 8.00 - 5.00 pm / 4.00 pm Friday
Assisting engineers with technical support
Providing support to office-based staff
Participation Manager on Call - Out of Hours Calls
Meeting, exceeding expectations & KPI set by Director of Operations
Daily, weekly quotation’s - Target to be agreed
Ensure job completion within SLA, Exceptions will be jobs that have an extended lead time
Job completions within labour and budget
Minimise return visit
Management, planning and allocation of ALL planned repairs
Daily task - review all completed job sheets. Priority task.
Supervision, managing team of dedicated repair engineers & technicians
Ensure GES best practice is implemented, understood & followed
Ensure Health & Safety Policy is always followed.
Ensuing all GES polices are understood & followed.
Requesting mitigation of SLA if it cannot be met
Engineers have the correct PPE, tools to carry out allocated jobs.
Interaction with all departments, specifically Purchasing & Stock Management
Providing clear & concise instructions for ordering parts & Pudo / UPS arrangements
Providing clear & concise instructions to engineers for repairs
Review & monitor engineer company issued equipment
Ensure ALL Labour hours are met Co Op planned repairs.
Ensure engineers login / out of all portals
Improve the quality of submitted reports, job sheets.
Identify, manage & measure engineers who fail to report items – site / quality further training may be required.
Isolated lifts Process & follow up action
Preparing, Compiling Quotations for ALL reported items & job types. Priority Task.
Utilising stock parts before placing orders with suppliers
Sourcing OEM parts
Sourcing generic parts
HSS hire process is rigidly followed on & off hire of all equipment
Booking jobs in with site
Running the weekly repeat call out report – recommend corrective action
Running & exporting Work in Progress Report – Review & progress all jobs through to completion
Follow up all completed jobs – bill or return visit
Hold regular meetings with Service Delivery Manager
Hold regular meetings with Director of Operations
Communicate ALL changes to engineers & technicians
Setting up and holding engineer Toolbox talks.
Ensure the correct level of detail is updated on the To do section of job screen