Optical Assistant North Walsham (NR28 9DE) Salary £27k per annum We are looking for an experienced Optical Assistant to join our amazing team in North Walsham for 3 days / 24 hours per week (Monday, Wednesday and Thursday 9am – 5:30pm). When you join Bayfields Opticians and Audiologists as our Optical Assistant, you are joining an independent business. Although we are national, we are not a huge chain which means we understand the importance of local relationships and the power of choice. We aim to deliver obsessively great service to each and every one of our clients which is at the core of what we do. We have the latest diagnostic equipment, the latest technological advances in contact lenses, spectacle lenses and frames, and the latest fashions. The Role: At Bayfields, we are passionate about the services we provide our clients so as our experienced Optical Assistant, you will be the first point of contact for anyone visiting or contacting your practice. We want you to greet our clients in person as they arrive, or over the phone with a smile to make them feel valued and you will listen and understand their needs before taking ownership of their query. You will work closely with your Practice Manager, Optometrists, Audiologists, Dispensing Opticians and team members to determine the best solutions for our clients and focus on delivering obsessively great service at every step in the Bayfields client journey. We need an experienced Optical Assistant as this is a very busy practice so we would like somebody with strong IT skills and excellent communication and listening skills with the ability to build strong relationships with your team members, peers, and clients. Key Responsibilities: • Greet customers warmly and provide excellent service. • Assist customers in selecting suitable frames, lenses, and other optical products. • Schedule appointments and manage bookings. • Maintain product displays and ensure the store is tidy and presentable. • Handle administrative tasks, including processing payments and orders. What We’re Looking For: • Excellent customer service and communication skills. • A keen interest in eye care and eyewear. • Strong attention to detail and organizational abilities. • The ability to work well in a team and independently. • Previous experience in optical retail. What We Offer: As an integral member of the Bayfields team, we will provide our Optical Assistant with an enjoyable professional working environment which is fun, open and where we are committed to supporting you, your personal wellbeing and your professional development which will involve you being on our Front of House Development course. This Bayfields Opticians & Audiologists course will take you through our client journey, an introduction to Contact Lenses, an introduction to the Eye and its Anatomy to understanding spectacle frames and lenses but most importantly giving you the opportunity to network and learn with your colleagues from other practices. We will provide a wide range of benefits, including: • The opportunity to work for a 1-Star Best Companies accredited organisation, demonstrating our commitment to truly engaging all our team members • Closed on a Sunday • Salary £27k per annum • 4 weeks holiday plus an additional day’s holiday for your birthday • Company Pension Scheme. • Simply Health Medical Healthcare. • Cycle to Work Scheme • Staff discounts (including an annual £350 voucher to spend on a pair of glasses or sunglasses after your probation). • Friends and family discounts (eye-tests; glasses; sunglasses & hearing tests). If you are an enthusiastic, customer-focused Optical Assistant, and looking for a new rewarding role, we would love to hear from you