Position: Service Design Consultant (Consultant - Senior Consultant)
Location(s): Cheltenham or Bristol
Clearance: Applicants must currently hold SC clearance as a minimum with a view to obtain higher. The ideal candidates will already be cleared to the highest UK government level (DV).
Role Overview
Collaborate with cross-functional digital experts to deliver top-tier experiences across various products and services. Your role will include:
* Conducting research to analyse user needs and behaviours.
* Setting measurable service goals with stakeholders.
* Creating service blueprints and journey maps for end-to-end experience visualisation.
* Integrating design across the multiple layers involved in delivering and running a service, including people, process, policy, legal, data, technology, etc.
* Proposing solutions that enhance user experience and business goals.
* Leading workshops to develop service concepts.
* Aligning with user researchers, product managers, and developers.
* Refining services through usability testing and staying current on design trends.
We are specifically looking for candidates with both technical and business-focused skills, who can articulate the outcomes and value of their work, and have working experience in some of the following:
* Proven experience in service design, designing end-to-end services comprised of multiple digital products and touchpoints, and creating service design artifacts.
* Strong understanding of user-centred design principles and methodologies.
* Excellent visual and verbal communication skills, with the ability to effectively present and articulate design concepts.
* Experience working collaboratively in cross-functional teams and managing multiple stakeholders.
* Strong analytical and problem-solving skills, with the ability to think strategically and identify connection points across complex systems of people, process, and technology.
* Ability to translate user insights into actionable design solutions.
* Familiarity with agile and iterative design processes.
* Passion for creating exceptional service experiences and a deep empathy for users.
To apply: Either apply directly or send your CV to lewis.thompson@searchability.com.
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