Applicants should demonstrate competence in the following areas:
* Ability to work in a high pressured environment.
* Ability to use initiative and lateral thinking.
* Mature and positive attitude to work.
* Ability to prioritise workload efficiently.
* Excellent written and verbal communication and interpersonal skills.
* Must have excellent customer service skills.
* Must have excellent interpersonal skills.
* Courteous at all times.
* Remain professional at all times.
* Be willing to cover colleagues during periods of annual leave and sickness.
* Excellent IT skills.
* Ability to multi-task.
* Being able to follow processes, procedures and respect confidentiality at all times.
* Experience in EMIS is desirable but not essential.
Reception duties:
* Greet and direct patients/visitors arriving for appointments.
* Answer the telephone courteously and respond to all telephone inquiries.
* Register new patients.
* Process repeat prescriptions.
* Collect certain fees from patients.
* Make new and follow-up appointments for patients over the telephone.
* Ensure confidentiality on all matters.
* Scan clinical correspondence.
* Receive and record new medical records arriving to the practice.
* Enter data and codes on to medical records.
* Prepare deduction summaries and printouts for patients who are moving to a new practice.
* Filing, archiving and shredding confidential documents.
* Assist with the various recall programmes.
* Assist members of the practice team with administrative duties to support them in delivering their role.
* Sort and distribute post.
* Handle referrals.
* Conduct QOF/Searches.
* Open and close the surgery.
This post is subject to DBS (formerly known as CRB) check.
Job Types: Part-time, Permanent
Pay: £12.00 per hour
Expected hours: 23 per week
Benefits:
* Company pension.
* Free parking.
* On-site parking.
Schedule:
* Monday to Friday.
Experience:
* Medical Receptionist: 1 year (preferred).
Work Location: In person.
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