The Opportunity
We are looking for a highly motivated and customer-focused individual to join our hotel as a Front Office Team Member. As the first point of contact for our guests, you will play a crucial role in creating a memorable and seamless guest experience.
Responsibilities:
1. Provide exceptional customer service to all guests, including check-in, check-out, and responding to inquiries
2. Handle guest requests and concerns promptly and efficiently, ensuring guest satisfaction
3. Answer phone calls and emails, take reservations, and manage guest information
4. Assist with administrative tasks such as billing, record-keeping, and report generation
5. Work closely with other hotel departments to ensure a smooth operation and guest experience
Benefits
6. Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
7. Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
8. Eye care
9. Free legal & money advice
10. Counseling sessions
11. Hospital & death benefit plans
12. Cycle to work scheme
13. Wellbeing tips and support fitness videos
14. Recipe ideas
15. Advice on keeping active and healthy living
16. Wellbeing podcasts and tv
17. Breathing exercises
18. 24/7 advice and support line
19. Team reward & recognition
20. Free meals on duty
21. Free parking
Ideal Candidate
22. Previous experience in a customer-facing role, ideally in a hotel or hospitality environment
23. Strong communication and interpersonal skills, with a friendly and welcoming personality
24. Ability to multitask and work in a fast-paced environment
25. Familiarity with computer systems and software, including reservation and property management systems
26. Flexible availability, including weekends and holidays
If you are a team player with a passion for hospitality and excellent customer service skills, we would love to hear from you.
Hotel
With dramatic views over the Humber estuary and iconic bridge, and just a short 10-minute drive from Hull city centre, you’ll find the award-winning Hull Humber View Hotel, part of the Signature Collection By Best Western.
Set within 17 acres of beautiful grounds, the hotel offers 95 bedrooms, including family suites. It serves as a stunning wedding venue for up to 400 guests and features five meeting rooms with a capacity for up to 400 delegates, along with a fully equipped fitness suite.
For a truly grand entrance, the hotel even has its own helipad for helicopter access.
About us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.