Job summary An exciting opportunity has arisen here in the Audiology Team at Colchester Primary Care Centre for someone to join our Service as a part time Administrative Assistant. You will be a self-driven individual with a keen eye for detail and excellent communication skills. You will work alongside the Audiologists and Hearing Therapists to provide the best care possible. Main duties of the job o Agreeing and making outpatient follow up appointments- by contacting patients, either by telephone, letter or personally following GP orstaff referral and generate letter on Patient Administration Systemo Rearrange clinics and inform patients of changes of appointments.o Manage patient administration and booking of all outreach clinics.o Deal with telephone and face-to-face complaints effectively and refer to appropriate individual if necessary.o Deal with hearing aid repair and battery requests face to faceo Make accurate data entries into Patient Management Systems including registering of patientso To manage incoming and outgoing mailo Photocopying and scanning of the departmento Managing the department email accounts.o To maintain confidentiality at all times About us We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes. We are one of the largest NHS organisations in England, employing more than 12,000 staff. We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options. Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services. Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients. We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients. If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you. Find out about living and working here - www.youtube.com/watch?vGkPu7HphU8A Date posted 21 January 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum pro rata Contract Permanent Working pattern Part-time Reference number 432-HR2050-24 Job locations Primary Care Centre Turner Road Colchester CO4 5JR Job description Job responsibilities For full details of the responsibilities and duties of this role please see the attached job description. Job description Job responsibilities For full details of the responsibilities and duties of this role please see the attached job description. Person Specification Experience Essential oExperience of Administration Duties oWorking with the public both face to face and on the phone Desirable oCustomer Care Training Qualifications Essential oNumerate / literate Desirable oExperience of hospital computerised systems such as Medway, ERS, Knowledge Essential oComputer Literate including Microsoft Office oMulti-disciplinary team work oKnowledge of deaf awareness and need for adaptive communication. Desirable oKnowledge of British Sign Language Skills Essential oExcellent communication skills oExcellent interpersonal skills oWilling and adaptable to learn new task Person Specification Experience Essential oExperience of Administration Duties oWorking with the public both face to face and on the phone Desirable oCustomer Care Training Qualifications Essential oNumerate / literate Desirable oExperience of hospital computerised systems such as Medway, ERS, Knowledge Essential oComputer Literate including Microsoft Office oMulti-disciplinary team work oKnowledge of deaf awareness and need for adaptive communication. Desirable oKnowledge of British Sign Language Skills Essential oExcellent communication skills oExcellent interpersonal skills oWilling and adaptable to learn new task Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name East Suffolk and North Essex NHS Foundation Trust Address Primary Care Centre Turner Road Colchester CO4 5JR Employer's website https://www.esneft.nhs.uk/ (Opens in a new tab)