HR Service Delivery Ensure all required paperwork and authorisation is in place regarding the engagement of a temporary worker. Ensure all IT systems are utilised and maintained regarding the recording and processing of temporary staffing including BankStaff and HealthRoster. Negotiate rates of pay with agencies to ensure they are in line with the agency framework and NHS Improvement rules ensuring that the correct paperwork is received to support the booking of a temporary worker. Undertake interviews for bank staff as required ensuring all documentation and paperwork is completed as per the Recruitment Policy and Process. Keep relevant individuals up to date with progress of identifying and booking temporary workforce. Escalate delays or issues to the Temporary Workforce Team Leader and Temporary Workforce Manager, where appropriate. Timely escalation of any cases that require a risk assessment or action to be taken by the Temporary Workforce Team Leader or Manager. Ensure that your own workload is managed and planned in accordance with department key performance indicator schedules and deadlines. Respond to payroll issues and annual leave requests for Bank / Agency staff within the Trust. Provide an advisory service on best practice in temporary workforce to operational teams within the Trust. Provide support to customers as appropriate referring any HR or payroll related queries to the relevant department. Support the retention programme by undertaking administrative activities as determined by the Temporary Staffing Team Leader to support the retention of temporary workforce within the Trust. Attend/participate in recruitment events and open days, as required. Support the provision of on-boarding activities for all temporary workforce new starters to ensure that both the individual and the department have everything necessary to ensure the placement of a worker is successful. Service Improvement & Changes To participate in service improvement programmes as directed by the Temporary Workforce Team Leader / Manager. To contribute to a culture of continuous improvement and development for both the service and the team. Communications and Staff Involvement Proactively seek feedback regarding the service from both managers and temporary workforce. Build relationships with a variety of stakeholders and customers within the HR Department and wider Trust. Support the delivery of the Bank welcome meetings and drop-in sessions to engage new and existing bank workers within the Trust. To utilise social media to engage and communicate with the Trusts temporary workforce as required. Teamwork and Development Develop own skills and knowledge and contribute to the development of others. Provide cross cover for all areas in temporary workforce when required, for example at times of absence or high work volumes. Administrative Responsibilities To work on own initiative with minimal supervision, prioritising workload, initiating action and resolving problems as necessary. Ensure all temporary workforce enquiries to the department are dealt with in an efficient, effective and courteous manner. To ensure that the office and telephones are covered at all times during the working day. To ensure that all relevant checks have been undertaken by agencies regarding workers engaged by the Trust. To process all temporary workforce invoices. Responsible for cleansing and maintaining IT systems. Responsible for monitoring bank staff training updates and ensuring training is booked as required. Ensuring all new starters are booked to attend a Bank welcome meeting. Ensuring accurate and timely input of all data in line with payroll deadlines. Teaching and Training Responsibilities Participate in appropriate audit, quality assurance programmes and research as directed. Ensure that any Trust policy or standard operating procedure that relates to temporary workforce is followed and where there are areas for improvement to be raised for inclusion / change. Keep up to date with all associated employment and NHS recruitment legislation on an on-going basis. Professional Responsibilities To adhere to the rules and procedures in place regarding temporary workforce. To provide a professional, courteous and efficient temporary workforce service to Trust departments and the temporary workers