Client Services Executive
Permanent Position
Salary depending on experience
Global Logistics & Freight Specialists
Dublin, Ireland
ASAP Start
Owen Daniels are partnered with a global logistics & freight specialist, who are seeking a Client Services Executive, on a permanent basis. In the role, you will respond in a timely and efficient manner to all enquiries, to ensure Clients’ expectations are met & exceeded, whilst promoting a positive client experience of the business.
Client Services Executive
Job Description
First point of contact for all client enquiries
Responsible for logging, progressing and resolving client enquiries & concerns within agreed timeframes
Producing client reports (KPI) in line with their requirements on a daily/weekly/monthly basis
Dedicated point of contact for named contracts as agreed by line manager
Escalating, where necessary any potential or unresolved issues to the management team on behalf of clients
Building & developing excellent working relationships with clients to ensure the business is the preferred Logistics Solution
All associated administrative tasks
Any reasonable request of management
Responding to clients within agreed timeframes
Producing KPI Reports as defined by the contract requirements
Client Services Executive
Essential Skills / Experience / Qualifications
Minimum of 2 years in a client services environment
Good PC skills in all Microsoft Office packages (Essential) & WMS (Warehouse Management System – Desirable)
Excellent communication skills both oral & written
Attention to detail
Works well under pressure