The Role
At Charles Tyrwhitt our purpose is to “Make it easy for men to dress well” and we can’t do that without our specialist teams.
This time, we’re on the lookout for a French Speaking/Bilingual Customer Service Representative who will be working with the rest of our Contact Centre Team in Milton Keynes.
We have a number of full time shifts available with up to 39.15 hours per week. All shifts require an element of flexibility with weekends.
Our French customer service team is open between Monday to Sunday 08:00 – 18:00 and Weekends 08:00 – 17:00.
What you will be doing
You will be representing our brand, providing our valued customers with consistently effortless experiences that inspire confidence and trust. With the customer at the heart of everything you do, you'll help them place orders, manage queries, and resolve complaints through webchat, emails, and calls.
What we are looking for
How we do our work is important to us at CT and anyone who joins us will feel aligned with our 3 BE’s: “BE the BOSS”, “BE the CUSTOMER”, and “BE the BEST”.
Alongside being fluent in French and English, you’ll have a genuine desire to help our customers and will be passionate about people with first-class communication skills, both written and verbal.
That’s all you need to be successful in this role so apply now and find your perfect fit!
What you can expect from us
* Competitive bilingual salary and excellent bonus scheme
* You’ll have access to our Staff Discount from your 1st day, not just at CT but also from The White Company!
* Our hybrid working policy means we work from the office 3 days per week
* We are proud to go about our business in the right way and partner with many charities and sustainability partners - ‘giving something back’ is an important part of our ethos
* A huge delivery of weekly fresh fruit for you to help yourself to
* At our Milton Keynes distribution centre we are serious about having fun. CT Social Team ensure there is always something exciting to get involved in such as our Summer, Christmas parties, sports days, and much more
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