Our client, a well-established company undergoing a major digital transformation, is seeking an experienced Application Support Analyst to join their team. This role is crucial in supporting their ongoing migration project from AX09 to AX12 to D365 F&O, which is set to span until 2027 and beyond.
The Role:
As an Application Support Analyst, you will provide technical and functional support across Microsoft Dynamics AX (AX09, AX12) and D365 F&O, ensuring business continuity during a complex multi-phase migration. You will be working in a customer-facing, shared service model, balancing BAU (Business As Usual) support with migration project demands.
Key Responsibilities:
* Provide application support for Microsoft Dynamics AX (AX09, AX12) and D365 F&O
* Support integrations, including web services and basic SQL troubleshooting
* Work closely with stakeholders and third-party vendors to ensure seamless system performance
* Assist with AIF (Application Integration Framework) in AX and BIS (Business Integration Solutions) in D365
* Provide expertise in BizTalk middleware to support message passing between POS, AX, and General Ledger
* Collaborate on the migration project, offering technical insights to improve system efficiencies
* Ensure adherence to structured support approaches, such as ServiceNow and ITIL frameworks
Ideal Candidate Profile:
* Minimum 2+ years of experience in both AX12 & D365 F&O
* Strong knowledge of in...