Customer Service Representative (CSR)
Renault Truck Commercials
Mon - Fri 45 hours + alternate Saturday mornings
c £33,000 DOE + overtime and benefits
Overview:
Working for our prestigious South West Bristol Dealership, you will be an experienced vehicle industry customer service representative. This role is the first line contact for our customers and you will need to identify service and parts requirements along with assisting in preparing the necessary depot actions to meet those customer requirements.
Responsibilities:
1. Carry out the Service Department’s invoicing and administration systems efficiently.
2. Greet customers in a courteous manner, interpret their requirements and complete the necessary paperwork to enable work to be undertaken.
3. Effectively monitor the Work In Progress (WIP) reports to clear Workshop instructions as soon as possible.
4. Liaise with the Workshop Foreman to maximise Workshop loading to ensure efficiency and profitability.
5. Inform customers of completion times and payment methods and inform them of any additional work required and to gain the necessary authority to complete the work.
6. Assist in the management and arrangement of customer vehicle workshop bookings for inspections, servicing, and repairs.
Key Skills / Competencies:
1. Familiarisation of book times and Vehicle parts.
2. Understanding of relevant systems relating to the Service Department including changes and ongoing developments.
3. Keeping up to date with product development by reading relevant information and technical notes issued.
4. Good communication skills, both written and oral.
Benefits:
1. Overtime at x 1.5 for hours above basic weekly hours and for Saturday mornings.
2. 25 days rising with service.
3. Pension scheme
4. Healthcare Scheme
5. Employee discounts across retailers, cinemas, and more.
6. Cycle to work scheme
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