At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe. To learn more about our purpose, culture, and priorities, visit our strategy site. Within our construct business, we harness our unique combination of leading-edge practical expertise and project delivery consultancy to unlock the potential in every project. The project\: Refurbishment of passenger areas, works to improve security compliance processes within terminals, MEP refurbishment and projects to extend the serviceability lifespan of existing buildings. We are hiring an ambitious and forward-thinking quality manager to join our established and growing team at Heathrow. You will be responsible for the management and delivery of the quality management system at a project level. Provide support to the project team in the delivery of our processes and procedures to ensure compliance with the both the company ISO9001 accreditation and the clients expectations. Manage and develop the supply chain in the implementation of their own management systems. Support in the delivery of project handover documentation and work closely with the quality team to identify and implement improvements, in line with the changing requirements of the Aviation division. Our values shape the way we construct and define the people we want to join us on our journey, they are: Safety first - Going home safe and well Client focus - Deliver on our promise Integrity - Always do the right thing Create opportunity - For our people to excel The social value senior manager will provide assistance to the head of sustainability in leading the project's sustainability agenda, facilitating collaboration with all the project directorate functions to identify and realise opportunities for the project to be more sustainable, efficient and innovative. The role holder will be required to provide support in the establishment of the sustainability function within the project directorate and will work cross functionally and with contractor(s) and consultants to help capture market leading social value solutions that are innovative and remain efficient throughout the project's lifecycle. The role holder shall assist in the establishment of the sustainability, efficiency and innovation performance metrics based on the stated objectives for the project using relevant global benchmarks and leading practice while also providing support in overseeing the design and implementation of the performance measurement framework to enable the project to achieve or outperform those targets. You'll be responsible for: Review and monitor the effectiveness and operation of the management system including propose and implement improvements as agreed with the management team. Monitor the project delivery system, engage, conduct compliance checks and report on shortfalls. Assist in the development of Aviation specific management tools, guidance documents and templates for use on Aviation projects. Maintain the Project specific Audit programme. Carry out internal audits to the Aviation Sector to the agreed programme, recording results and feeding back relevant findings. Carry out audits on the supply chain where required, recording results and feeding back relevant findings. Report on compliance with the Management Systems at project level via key performance indicators. Collect, collate and provide KPI data for the Aviation Sector against Quality Management objectives and targets. Manage and monitor the continual improvement process (Gap Analysis) including being the project focus for lessons learned exercises. Support the completion of ISO Management review meetings. Assist in developing the Quality competencies of project staff, identifying training requirements and facilitating improved knowledge of the quality requirements. Develop and present course materials to assist in the development of Aviation staff in the quality requirements. Liaise with and support external audits (client, BSI etc) and support the Aviation business with closing out raised actions. Liaise directly with the client’s management team at all levels, working collaboratively to deliver the client’s expectations of Quality assurance. Attend client meetings to represent Mace / Projects where Quality topics are being discussed. Provide guidance to Project Managers of the client’s quality expectations (Employers Requirements), assist in the development of project quality systems, attend relevant meeting. Assist projects in approving supplier Quality Plans & ITP’s. Provide guidance to the supply chain of the client’s quality expectations (Employers Requirements), assist in the development of supplier’s QMS to ensure a consistent standard of delivery on our projects. Develop the skills and knowledge of peers, providing consistent levels of understanding and delivery of the quality requirements. Provide support to the business development function for pre-qualifications/tenders on request, particularly on Quality Management questions. Plan and deliver regular Quality Leadership Forums. Produce material for the presentation and encourage supplier and Client participation. Facilitate project Non-Conformance process. Production of the Non-Conformance, monitoring the corrective and preventive action closure, sharing lessons learnt. Facilitate the Sample and Benchmarking process for projects. Ensuring the suppliers are briefed on the Sample and Benchmarking schedule requirements. Facilitate the sample and benchmarking inspections and reviews with the suppliers and the Client representative. Facilitate the project level defects identification process. Facilitate Inspections with the project delivery teams, Designers and Suppliers prior to facilitating inspection with the relevant Client departments. Support the Handover Managers in the effectiveness of our project delivery of Asset Technical data. Support Handover Manager in the collation of KPI data for the Aviation Sector against Asset Technical Data Management objectives and targets. Provide support to the Project Managers/Handover Managers of the client’s expectations (Employers Requirements), support in the development of the project delivery strategy and systems. Support the Handover Manager in providing guidance to the supply chain of the client’s expectations (Employers Requirements), support in the development of supplier’s competence to ensure a consistent standard of information delivery on our projects. Support the Handover Manager in the utilisation of a suite of delivery tools to ensure Asset Technical Data is delivered effectively on each project. Support the Handover Manager in the development of the skills and knowledge of the project team, providing consistent levels of understanding and delivery of the Asset Technical Data requirements. You’ll need to have: A relevant degree qualification. Knowledge of ISO 9001, 14001 is desirable. conversant and are QMS Auditor trained. 5 years project experience. Y ou are digitally savvy, can build lasting client relationships and lead strong, motivated teams. A construction or project management background and be hungry to grow your career and enjoy the opportunities Mace has to offer. Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all of the criteria, please apply as you may still be the best candidate for this role or another role within our organisation. We are also open to discussing part-time, flexible, and hybrid working options if suitable within the role. LI-Hybrid LI-Onsite .