Overall Purpose This role is the host and centre of the neighbourhood community and engages daily with residents, connecting people and creating a unique and memorable experience for residents. This role is responsible for delivering resident satisfaction by providing efficient and welcoming assistance with all requests, ensuring a smooth and seamless operation combined with a high customer service levels. This is a part-time role at 20 hours per week requiring Saturday working, beginning December 2024. Key Relationships Internal: Neighbourhood, leasing and customer hub teams, estate management team (security), all internal departments, other GL neighbourhoods. External: Residents, third party contractors and suppliers, all relevant service providers, all relevant retailers. Key Responsibilities & Accountabilities Communicate effectively with residents, visitors, colleagues, couriers, and contractors, welcoming all residents and visitors with a warm and friendly approach in a professional manner. Challenge with confidence any unknown visitors in a personable and professional manner. Retrieve residents parcels from the parcel room upon request in a timely manner. Assist couriers in the delivery of parcels to the correct shelf space in the parcel room. Oversee parcel / postal delivery services ensuring that all rental boxes provided are used correctly and ensuring that residents are notified of deliveries awaiting collection. Conduct regular inspections of the parcel room ensuring it is clean and tidy. Assist residents with all queries about premises facilities. Stay current with residents and neighbourhood activity providing recommendations to residents about the local area, attractions and upcoming events. Be aware of all premises operations and uphold general oversight of safety and compliance measures. Communicate effectively with all relevant teams to ensure a smooth running of premises operations. Assist with daily shift handovers ensuring all outstanding issues are communicated effectively to ensure efficient handover and continuation of investigations into finding resolutions. Attend all regular meetings as required and fulfil any additional / ad hoc duties as required. Financial Ensure all resident payments are processed correctly at point of sale. Identify/analyse ways to optimise financial performance to reduce Cost Per Unit (CPU). People Build and develop effective working relationships with the neighbourhood team. Attend daily team briefs and communicate clear and consistent focus on operational objectives/goals. Health & Safety Ensure all legal, statutory and servicing compliance is carried out and that such requirements are met and maintain accurate and up-to-date records using data management system. Ensure all licensing objectives and control measures are delivered. Assist with Crisis Management and Office evacuation measures including planning and annual training. Ensure all records are maintained and available for compliance audit purposes at all times. Qualifications & Experience Proven track record of strong customer service experience within residential and/or service sectors. Sharp computer skills, including all Microsoft Office applications and systems knowledge e.g. Yardi / RentCafe / Hubspot. Key Skills & Competencies Excellent verbal and written communication skills. Proven track record of outstanding customer service skills. Self-motivated / driven / pro-active / initiative / solutions driven. Excellent attention to detail and organised approach to work. Enthusiastic approach to create an unparalleled service. Ability to engage confidently with residents. Demonstrate flexibility, adaptability and cooperation with residents and colleagues alike. Ability to work under pressure whilst remaining calm. Get Living Commitment Diversity & Inclusion We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Health and Safety Get Living is responsible for providing a safe and healthy environment for all employees, residents, commercial occupiers, service providers, and visitors who may be affected by its undertakings across its portfolio. We are committed to continual improvement of performance, recognising the importance of investing in the health and welfare of our Employees by providing a physical and social working environment which is conducive to maintaining a healthy, fit and highly motivated workforce. We encourage a positive health and safety culture by actively promoting occupational health and safety through the provision of information, training, instruction and supervision. Through ongoing consultation with employees, partners and suppliers everyone is enthusiastically involved in managing risk and ensuring that our sites are a safe place to live, work and visit. ESG Get Living is committed to leading and promoting ESG initiatives as well as identifying ways to improve sustainability goals.