FedTec Overview:
FedTec is a WomanOwned Small Businesswith headquarters in Reston VA. However FedTec is more than just acompany we are a dedicated team of visionary individuals whounderstand the power of transformation. With our unwaveringcommitment to innovative technology and forwardfocused methods weempower government agencies to fulfill their missions successfullywith our capabilities in Digital Transformation and Cyber Security.Our strategy is rooted in indepth advising and a uniqueshouldertoshoulder mission experience all geared towards enablingour clients their agencies and every American to thrive. We use thesame approach as our employees building meaningful and lastingrelationships to meet their evolving needs and help them grow. Weare excited to welcome you to our family.
About theOpportunity:
FedTec is looking to hire aProcess/Content Writer for The Customer Service Division of DPU todevelop creative and engaging content for various operationalareas. This includes job/desk aids process reminders proceduralchecklists FAQs operating procedures and other relevantdocumentation. The ideal candidate will be proficient in theMicrosoft Suite Teams and possess a toolkit of modern softwareapplications to enhance content creation anddistribution.
Position: Process/Content Writer
WorkLocation: Richmond VA 23219
Responsibilities
Content Development: Createand manage comprehensive documentation such as standard operatingprocedures (SOPs) job aids FAQs newsletters and other relevantcontent for employee consumption.
* Collaboration: Meet with businessowners and frontline staff to understand business needs andtranslate these into clear actionable content. Work closely withinternal stakeholders to ensure alignment and consistency inmessaging branding and style.
* Editingand Quality Control: Edit existing content to ensurevoice grammar and style are consistent with established brandingand style guidelines.
* FrameworkDevelopment: Develop and maintain a standard operatingprocedure framework to support consistent and effective contentdevelopment.
* RegularUpdates: Review and update information on a daily weeklyand monthly basis to ensure all content remains current andrelevant.
* Updates andMaintenance: Stay up to date on operational changes andensure all content is current and relevant. Create and scheduleprocess reminders distribute process changes and othertimesensitive information via Microsoft Teams for multiple divisionchannels.
* Content onDemand: Respond to urgent content creation requestsdelivering highquality materials within tight deadlines.
Qualifications:
* Education: Bachelors degreein English Communications Technical Writing or a relatedfield.
* Experience: Minimumof 3 years of experience in technical writing content creation or asimilar role within a utility or operations environment.
Skills:
* Proficient in Microsoft Office Suite Teams andCanva.
* Strong writing and editing skills witha keen eye for detail.
* Ability to understandand translate technical information into clear concisedocumentation.
* Excellent communication andinterpersonal skills.
* Ability to workindependently and manage multiple projectssimultaneously.
* High level of competence intechnology including AI website updating OneDrive and other complexdigital sharing tools.
Preferred Qualifications:
* Experience in the utility industryparticularly in water and gas operations.
* Familiarity with modern software applications used incontent creation and distribution.
* Experiencewriting processes and procedures for customer service or a callcenter
* Experience writing processes andprocedures for government or federal regulation
When You JoinFedTec You Are Joining a Family! We take pride in ourwork and the true and transparent relationships we build with ouremployees and partners. We believe that positive energy attractslikeminded individuals which is why we have such exceptional peopleon our team.
Just as youd do for your own familywe prioritize your safety health and happiness. Thats why wevecreated the FedTec Total WellBeing program offering benefits like:
* Comprehensive medical dental andvision plans. These plans encompass a range of beneficial featuressuch as Telehealth virtual care programs and access to resources tosupport your physical and mental wellbeing.
* Generous paid time off for relaxation andrejuvenation.
* Financial security through 401kcompanypaid short and longterm disability life insurance andadditional voluntary coverage.
* Support foryour life and family with access to an Employee Assistance ProgramPet Insurance and Prepaid Legal services.
* Recognition and growth opportunities through our Rewards& Recognition and Learning & Developmentprograms.
* Our newest addition the FedTec FitProgram features an onstaff Fitness Coach who provides personal andgroup sessions company fitness challenges and ongoing support foryour fitness goals.
AtFedTec we embrace the power of diversityfostering a culture where varied thoughts ideas and perspectivesempower our employees and partners to thrive. We are an EqualOpportunity Employer. All qualified applicants will receiveconsideration for employment without regard to race color religionsex gender gender identity or expression sexual orientationnational origin disability or status as a protected veteran and wemaintain a drugfree workplace to ensure a safe and healthyenvironment for all.
If you feel that your qualifications talents andvalues align with our culture we welcome you to apply by submittingyour resume today!