Our established client is seeking a skilled Service Advisor. This role is permanent and full-time, with no hybrid working available.
Job Title: Service Advisor
Location: Farnborough, Kent
Salary: Competitive, paid monthly
Hours: 42.5 hours per week
Benefits include:
1. 24 days annual leave per year + duvet day
2. Carry over up to 5 days annual leave per year
3. 1 x Life Assurance
4. Company Pensions contribution of up to 5%
5. Private Medical Insurance
6. OT paid at time and a third when required
7. Bonus, incentives and commission schemes
8. Monthly Recognition Awards
As a Service Advisor, you will be part of a professional team providing outstanding customer service to both internal and external customers.
Service Advisor duties will include:
1. Controlling service and repair bookings.
2. Supporting and maintaining customer's service schedules, MOT, and O Licence requirements.
3. Auditing job cards (work orders) and associated service documentation for accuracy and adherence to internal and external procedures.
4. Ensuring Service / Inspection Documentation is correctly completed and customer defect procedures are adhered to.
5. Assisting in maintaining a daily flow of quality job cards to Administration for costing/invoicing.
6. Ensuring Health & Safety and safe work practices are met at all times within this position.
7. Checking and issuing sublet order numbers to specialist / external agents and arranging/planning such works as required.
8. Responding to telephone and walk-in enquiries by greeting customers with the appropriate salutation.
9. Validating & updating DMS marketing records for existing customers or creating records for new customers.
10. Raising job cards for each vehicle, ensuring that all required supporting documentation/checks have been completed and recorded.
11. Promoting other services and products to customers as appropriate.
12. Liaising effectively with all the service advisors, parts staff, and workshop controller.
Skills required:
1. Excellent customer service and organisational skills.
2. Ideally, a Technical Awareness to provide basic advice and estimates to customers.
3. An ability to work as a team player within a busy department.
4. An ability to work unsupervised and adhere to strict deadlines.
5. Flexible approach to working hours.
6. Computer literate including Word, Excel, Outlook, etc.
7. Ability to work calmly in a pressured environment.
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