JOB PURPOSE Timely & proper processing of hotel, car & guesthouse booking as per requirement for employee & Guest, as well as provide support to FMS team as in when required. Executive Landside Management, Ground Transport will be responsible for managing the Operations, upkeep & maintenance of all the areas related to Ground transport including the Public Transport Center and the Car Park. The Duty Managers, O & M, GT will report to him. He will manage and monitor the Customer Feedback Management System of the Ground Transport Dept. He will be responsible for achieving the KPI’s/ KRA’s for the Ground Transport Vertical. He will be responsible in developing the comprehensive electronic surveillance system for the entire landside establishing & the Ground Transportation Control Center (GTCC) in coordination with Head, GT and EM and ensure the monitoring. He will be responsible for enabling the achievement of the safe, efficient & pleasant Customer Experience during the transportation process at the RGI Airport by engaging with all the stakeholders, Service Partners and to ensure best in class ground transport system. ORGANISATION CHART Key Accountabilities Accountabilities Key Performance Indicators Managing accommodation request for guest house rooms for employees and guest. Regular Inspection of Guest houses. Managing guest house requirements. Supporting all the R&M requirements. Managing hotel accommodation request for employees and guest. Updating records of guest house as well as hotel bookings. Hotel & Guesthouse Management Managing vehicle booking for employees and guest. Verification of all the invoices of vehicle usage. Preparation of bill forwarding memo and forward to concern teams. Follow up for billing issues, payments, etc. Travel management Updation of sub staff attendance for Raxa & Adecco. Managing Leave balance/ records of sub staff. Send the necessary details to Raxa & Adecco. Coordinating for any revisions for PF/ESIC related issues. Support Staff Management Arranging Monthly “Milan” for Support staff Arranging Monthly Birthday Celebration in coordination with the employees. Support all the internal as well as external events/ celebrations. Supporting food arrangements for various meetings/ consortiums/ board meetings. Meetings & Event Management Over all coordination of VC meetings & conferences with internal as well as external customers along with receptionist. Supervising the receptionist and other team members for any requirement during the day. In absence of receptionist, ensure that all the meeting requirements are taken care of, coordinate with IT for VC requirements. Calendar Management Managing requirements for senior executives travelling to Mumbai office like cabin allotments, food arrangements, printing & stationary, etc. Onboarding support for new joiners like work stations, landline, stationary etc. Interview Coordination with various recruitments teams. Administrative Support Daily rounds of office area and Meeting rooms to check for cleanliness. Managing upgrade of washrooms and displays. Coordination with BMS person for any plumbing/Maintenance related issues. Office Management Supervise the snack requirements of Cafeteria Coordination with vendor for Menu/ Feedback Cafeteria Management EXTERNAL INTERACTIONS Transport/ Hotel Vendors Housekeeping/ Outsourced agencies Suppliers/ event agencies INTERNAL INTERACTIONS Various Secretaries HR Business partners/Recruitment Team FINANCIAL DIMENSIONS Savings Other Dimensions Monitor performance of Sub staff, Receptionist, Pantry Services, Housekeeping staff, Office assistants at Office as well as Guest Houses. Education Qualifications B.A / B.COM Computer Skills: MS Office Dip.in Hospitality preferred Relevant Experience With minimum 5years’ experience preferably with hospitality & guest handling. COMPETENCIES Execution & Results Teamwork & Interpersonal influence Problem Solving & Analytical Thinking Planning & Decision Making Personal Effectiveness Stakeholder Focus Networking Capability Building Strategic Orientation Social Awareness Entrepreneurship