SERVICE DESK & CUSTOMER SERVICE SUPPORT SUPERVISOR MONDAY - FRIDAY: (ONE WEEKEND IN FOUR ROTA) £27,000 to £33,000 PER ANNUM People Solutions have a client based in Stourport-on-Severn who is an exciting market leader looking to recruit a personable and professional person. The role will be to oversee the day-to-day operation of the Service Support Desk (Field Based Engineers) operation for a busy engineering business. (This is NOT an IT related role) Benefits • Modern working environment • Working for a market leader • Free site parking • Canteen and break out area • Career progression and development • Team incentives Day to Day Duties • Manage a team of service support staff (4) and ensure they provide excellent customer service • Identifying/implementing potential improvements in service desk operation • Dealing with staff HR duties • Allocating jobs to team of service field engineers • Develop and implement strategies to improve customer satisfaction and retention. • Handle escalated customer inquiries and complaints. • Collaborate with other departments to resolve customer issues. • Monitor team performance and provide coaching and feedback. • Create and maintain support documentation and resources. • Conduct regular training sessions for support staff. • Carry out daily team update meetings. • Building relationships /liaising with key accounts attending weekly performance meetings Essential Skills • Proven experience in a customer support or similar role. • Strong leadership and management skills. • Excellent communication and interpersonal skills. • Ability to negotiate and resolve conflicts. • Proficient in using customer support software and tools. Desirable Experience • Previous experience in a Service support desk operation is desirable but not essential Training • Training provided Apply Apply today by clicking below