Role: Food and Beverage Supervisor
Grade and Salary: Grade 5, £26,338 - £30,805 per annum
FTE and working pattern: 1 FTE, working a 5 over 7 working pattern (weekends included).
About our School/Directorate and Team
Hospitality Services takes in Accommodation, Reception, Residential and Cleaning Services, Events and Catering. Within the Catering function of Hospitality Services, we ensure that we have catering outlets for both students, visitors, and staff, providing nutritious and cost-effective food for all while maintaining high standards of customer service, cleanliness, and selection.
Purpose of Role
Actively contribute to the successful delivery of excellent service to all students, staff, and visitors across the university by supervising the service, cleaning, and provision of food and beverage arrangements and team members, ensuring all events and outlets share the same high standards.
Summary of Key Duties and Responsibilities
1. Direct supervision of all front-of-house staff across all areas of the retail operation, delivered catering, functions, and events.
2. Prepare and manage staffing rosters within agreed parameters, agreeing additional staff needs with the manager, and monitoring constantly to identify problems and pinch points, taking action to address issues that arise due to staff illness or absence to ensure service delivery, customer experience, and standards are maintained.
3. Supervise the day-to-day operation of the EPOS system, completing audits, providing training, and hands-on oversight of staff and operators. Identify and address issues and training needs.
4. Record and report monthly agency/overtime use and reasons for any variances against agreed staffing.
5. Manage all administration relating to uniforms, time sheets, staff leave, PDR, recruitment, training, grievance, and complaint resolution appropriate to grade and level.
6. Ensure compliance with HACCP and completion of General Assistant's cleaning schedules.
7. Conduct return-to-work interviews.
8. Ensure compliance with Health & Safety, COSHH, and actioning and correcting unsafe practices.
9. Monitor stock control and rotation of food products, waste management, and highlight issues in advance to mitigate losses.
10. Supervise all cleaning, ensuring correct use of chemicals, equipment, and cleaning materials with safe and appropriate storage.
11. Supervise and maintain all equipment – crockery, cutlery, glassware, smallwares, dishwashers, coffee machines, etc. Proactively monitor the state and quantity of items, oversee pre-approved preventative and reactive maintenance, and identify shortfalls/issues in time to ensure service delivery and customer experience are not negatively impacted.
12. Participate and contribute to planning for future events.
13. Provide the service lead for events, working collaboratively to ensure service delivery standards are met, and ways of working are constantly reviewed and upgraded.
14. Act as a designated driver to assist with event and catering deliveries both on and off campus.
15. Perform other tasks and roles relevant and appropriate to this grade and general function not defined above but which may reasonably be expected of the post holder.
Education, Qualifications & Experience
These are the criteria on which the short-listing and recruitment selection will be based.
Essential
1. Experience of working within a similar environment.
2. Experience or relevant qualifications in the hospitality industry.
3. Experience of leading an operations team.
4. Experience of supervisory practice and principles.
5. Good numeracy and IT skills.
6. Competent in the use of relevant IT packages.
7. Well-developed interpersonal skills.
8. Demonstrable professional and proactive approach.
9. Demonstrable ability to work quickly, flexibly, and accurately in a dynamic, changing, and pressured environment.
10. Demonstrable provision of excellent customer service.
11. Willingness to learn.
12. Full clean driving license.
Desirable
1. Previous experience of working within a similar environment.
2. Experience of operating relevant catering and/or cleaning equipment.
3. Experience of working with Oracle.
4. Experience working with Procure Wizard.
5. Experience working with KX.
This job description is intended as a flexible framework outlining the key general areas of activity in your position. Other activities may be required that are not outlined above but are appropriate to the position and grade. Your personal objectives (Forward Job Plan) will also set out specific tasks and objectives for you to achieve, including objectives to help your career development.
How to Apply
Applications can be submitted up to midnight (UK time) on Saturday 24th May 2025.
Please submit your full CV via the Heriot-Watt online recruitment system.
Heriot-Watt University is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected, trained, promoted, appraised, and otherwise treated on the sole basis of their relevant merits and abilities. Equality and diversity are about maximizing potential and creating a culture of inclusion for all.
Heriot-Watt University values diversity across our University community and welcomes applications from all sectors of society, particularly from underrepresented groups. For more information, please see our website https://www.hw.ac.uk/uk/services/equality-diversity.htm and also our award-winning work in Disability Inclusive Science Careers https://disc.hw.ac.uk/.
We welcome and will consider flexible working patterns, e.g., part-time working and job share options.
Use our total rewards calculator: https://www.hw.ac.uk/about/work/total-rewards-calculator.htm to see the value of benefits provided by Heriot-Watt University.
#J-18808-Ljbffr