About the Role
Our Owner Accounts Management Team has the opportunity for our newest team of Account Managers to join our ranks, maintaining the very best relationships with over 200 Owner Accounts across the Sykes Holiday Cottages portfolio.
Joining this sales-focused position, you can make the most of our generous commission scheme as well as welcoming you into a vibrant, inclusive work culture, with some fantastic career progression opportunities and some standout company benefits!
Please note: Applicants must be ready to start employment on 03rd Feb 2025 or 10th Feb 2025
* Paying a salary of up to £25,000.
* Working hours Monday-Friday, 9am-5.30pm with additional weekend work required during peak periods.
* 33 days annual leave including bank holidays.
* Plus an additional day off for your Birthday.
* Plus an additional two volunteering days per year.
* Located at our Chester head office full time with hybrid working available post probation.
* An enhanced maternity and paternity policy.
* Inclusive and supportive work environment.
* Employee discounts and benefits with your wellbeing at the centre.
* Opportunities for career progression, personal development and opportunities to be recognised.
* Comprehensive training and development programs to set you up for success.
* Study support for additional qualifications, courses and accreditations.
* Numerous dedicated wellbeing initiatives and access to 24/7 mental health support.
* On-site gym at our Chester HQ.
Joining a leading name in the holiday industry, you will use your talent in communication, negotiation and rapport building to nurture and uphold relationships with our valued Property Owners.
Managing up to 200 Owner accounts, you will be integral in fostering strong relationships with Property Owners, and driving revenue growth by uncovering each Owner's needs and providing tailored solutions to enhance their experience with Sykes. With similar experience working closely with clients or customers, this position provides the ideal opportunity for those with a passion for sales, excellent customer service skills, and the ability to manage a large portfolio of accounts effectively.
Your Responsibilities
Reporting into our Owner Success Manager, our newest Account Managers will be responsible for:
* Account Management: Develop and nurture relationships with up to 200 property owners, understanding their needs and providing tailored solutions to enhance their experience with Sykes.
* Revenue Generation: Proactively identify opportunities to upsell and cross-sell additional services, maximizing revenue potential for each property. Consistently achieve and exceed sales targets.
* Client Support: Serve as the main point of contact for property owners, addressing inquiries, resolving issues promptly, and providing expert guidance.
* Data Management & Reporting: Maintain comprehensive records of client interactions, sales activities, and account statuses. Generate detailed reports on account performance and provide insights for future growth.
* Collaboration: Work closely with sales, marketing, and operational teams to develop and implement strategies that drive account growth and customer satisfaction.
* Market Insight: Stay informed about industry trends, market conditions, and competitor activities, leveraging this knowledge to identify new opportunities and maintain a competitive edge.
Skills and Qualifications
It is just as much about personality as it is about skills for us!
Whilst experience in a similar role is advantageous, we will provide full training from our dedicated team to ensure you succeed and support you every step of the way as you build your confidence and career as part of our team!
Alongside professionalism, self-motivation and organisation, resilience is key to this role and we are seeking individuals who demonstrate an ability to think on their feet whilst remaining calm and empathetic when engaging with our valued customers and owners, ensuring a positive and supportive experience in all interactions.
To be successful within our team, we are looking for:
* Proven experience in account management, sales, or customer service, preferably within the holiday rental or hospitality industry.
* Exceptional interpersonal and communication skills, with a strong ability to build and maintain relationships with a large and diverse client base.
* Demonstrated success in meeting or exceeding sales targets.
* Highly organized with excellent time management skills, capable of handling multiple accounts and priorities efficiently.
* Proficiency in CRM software and Microsoft Office Suite.
* A proactive and positive approach, with a strong willingness to learn and adapt in a fast-paced environment.
If the above sounds like your next career move, or you are eager to enter the new year with a brand new challenge - get in touch to learn more about joining our team!
Who We Are
Sykes Holiday Cottages is a business with big dreams and bursting with ambition. We have pinned our sights on becoming the UK's number one holiday rental agency and will stop at nothing to reach our goal, combining over 30 years’ industry experience with our fierce company drive to become the best in the market for what we do. What started as a small, family-run company has now grown to be a 2000-strong workforce of ambitious, passionate professionals working under the Forge Holiday Group parent brand.
Sykes Holiday Cottages is extremely proud to be B Corp Certified, which means we are part of a global community of businesses leading a worldwide movement for an equitable, inclusive and regenerative economy.
Diversity and Inclusion:
We encourage and welcome our people to bring their authentic and best selves to work every day. We know the power that comes from different ideas, backgrounds and perspectives. We recognise the role diversity plays in achieving our goals as a business. We actively welcome applications from as wide a range of backgrounds as possible. If you need any particular support or accommodations as part of your application process, please get in touch - our recruitment team are happy to help.
Apply now to be a part of our inclusive and supportive work environment, where you'll find excellent opportunities for career progression and personal development!
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