Job Description Job Title: Front Desk Agent Location: St Andrews, Fife Contract: Full-time and Part-Time contracts available First impressions are everything As Front Desk Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Our absolute focus is delivering a personalised, luxury experience to all guests, building relationships and anticipating their every need. If you believe you are the right person for this role then we want to hear from you. A little bit about what you will be doing: Greet, check-in, respond to requests and settle accounts while providing exceptional service Take initiative to add a personalised experience Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling Ensure all guest information is correct and entered correctly To be able to perform a variety of administration tasks including guest correspondence and reporting tasks To actively promote the Fairmont Brand through adhering to our mission statement and values