Customer Service Advisor / Yard Person
We are looking for an experienced Customer Service Advisor / Yard Person to join us to be a key team player responsible for all of our customers' needs and to deliver outstanding customer experience.
Temp to perm
Salary: £11.87, increasing to £12.50
Hours: 40.5 hours per week, Monday to Friday
Role & Responsibilities
1. Handles requests from customers in a local site/depot or branch environment, including new account and pricing set up, order entry and queries, and internal communication with operations and sales teams.
2. Take and process sales orders from customers.
3. Raises manual notes for permitted scenarios and updates Manual Log.
4. Raises credit notes adhering to the credit note request procedure.
5. Takes payments from customers and reconciles banking for gas (and equipment, if applicable).
6. Calculates commission payments to agents and makes adjustments to cylinder holdings.
7. Completes manual template to create Proforma Invoices as required.
8. Provides rapid resolution to issues and assesses when a contact requires escalation or referral to an expert.
9. Develops and maintains knowledge of products, services, and systems as required.
10. Identifies sales opportunities for referral to the sales team.
11. Develops strong long-term relationships with customers and agents to fully understand their needs.
12. Provides proactive service to select customers based on outbound contact.
13. Manages work within KPI/target framework to optimise customer experience and productivity.
14. Serves and engages with customers at the counter.
15. Processes cash and card payments over the counter securely and responsibly.
16. Be instrumental in accurate and timely stock counts.
17. Listens to and resolves customers' complaints regarding products or services.
18. Delivers goods to customers using a dedicated delivery van.
19. Movement of cylinders in the yard as and when required.
20. Picks and packs products in the warehouse as and when required.
If this vacancy is of interest to you, apply now and a member of our resourcing team will be in touch.
Alternatively, you can send your CV directly to (url removed).
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