INBOUND SALES/RETENTION EXECUTIVE - TALKE - £24,000 BASIC SALARY + OTE £36,000 & BENEFITS
Due to continued success, we are working with a fantastic company who require an experienced Inbound Sales Executive to join their team. The company offers exceptional ongoing training and career progression. With further major growth plans in place, this is the perfect time to get on board and be a key player in their success. If you are confident on the phone, have proven experience in a sales role, and have the passion for exceeding targets and helping people, this could be the role for you.
COMPANY BACKGROUND
Our client is a leading independent company that works on a national basis. They offer a market-leading customer service experience. Great customer service is at the heart of the business. In their 10th year of trading, they have continued to grow and gain a reputation for offering a competitive service and second to none customer service. This is a family-run business, and every single employee is a member of that family, as are the customers. A recent merger has led to even greater growth and business opportunities but has retained the family feel within the business.
INBOUND SALES/RETENTION EXECUTIVE JOB PURPOSE
Dealing with inbound enquiries, answering questions, and promoting the features and benefits of the business to secure new orders. Also dealing with existing customers and, through negotiation and objection handling, retaining the customer. Dealing with the end-user consumer.
INBOUND SALES/RETENTION EXECUTIVE DUTIES
1. Dealing with high volume incoming calls
2. Respond promptly and professionally to new inbound sales enquiries
3. Provide potential customers with relevant information and guidelines
4. Promote the features and benefits to both new and existing customers
5. Assist existing customers with contract renewals to ensure the business is retained
6. Objection handling and negotiation
7. Meet and exceed targets for both new business and retention of existing business
8. Maintain a high level of customer service at all times
9. Adapt to changing customer needs
10. Collaborate with team members and management to improve sales strategies and customer service practices
11. Have continual commercial awareness of changes within the business and the industry as a whole
INBOUND SALES/RETENTION EXECUTIVE REQUIREMENTS
1. Excellent communication skills
2. A confident self-starter
3. Target and success-driven
4. A passion and flair for sales
5. Able to negotiate, handle objections, and close
6. Using effective questioning, able to assess and understand the customers' needs
7. Proactively change your approach to ensure 100% success
8. Passionate about helping people
9. Team player
10. Able to work in a fast-paced environment
11. Excellent PC skills
12. Problem solver
13. Patient
14. Able to work under pressure
15. Due to location, it is preferred you have your own transport
PACKAGE AND BENEFITS
1. Working Monday to Friday 9 am - 5:30 pm
2. 20 days holiday plus Bank Holidays
3. Onsite Parking
4. £24,000 Basic Salary
5. £36,000 OTE
6. Fantastic opportunity to build a career
7. Recreational break-out rooms
8. Excellent ongoing training and support
9. Fun days and events
10. Feel valued every day
11. Recognition awards
In respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment Agency.
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