Business Analyst – Software Consultancy & Implementation – REF 1168
25 Days Holidays / Shares / Profit Share
Region: Chapeltown
Job Title: Business Analyst
Location: Hybrid - Can report into Sheffield / Luton (4 days from home / 1 day in office) - Occasional Travel with nights away
Benefits: Company Shares (Possible Profit Share) / Car Allowance / Pension / Flex Holidays / Free Parking
The Client: My client provides a single-source software product, delivered as a cloud service, with sophisticated customisation facilities. The software covers areas such as works management, work planning and co-ordination, quality and safety inspections, customer service management, routine maintenance, contract and contractor management, financial control, surveys and capital projects, life-cycle projections, etc., with associated GIS functionality, and including mobile apps, interfaces, alerts, emails, dashboards, and extensive report options.
They also offer professional services such as training, business process analysis, data migration, interfaces, bespoke reports, and system configuration, utilizing the wide range of customisation facilities available. The company is a well-established business, specializing in the development and supply of Works and Asset Management systems to local government and utility services sectors. The Company has an unrivalled reputation for quality products and services, with a history of ethical business practices and consistent profitability.
Several years ago, they became an employee-owned company, with all employees having an equal share in the trust that is the controlling majority shareholder. This means every employee is a co-owner of the company with certain ownership benefits and responsibilities.
In 2020, the Company launched a flagship cloud-based software product that they have developed over recent years, providing unrivalled facilities in the marketplace.
The Role: You will be responsible for working closely with customers to understand their business requirements and translating these into products and services, ensuring the successful implementation and optimisation of their software solutions. Close contact with the sales team, including communications for tendering and supporting potential demonstration processes, may be required.
This role is part of a team reporting to the Professional Services Manager. This team has the potential for growth, in line with increasing demands from customers for high-quality professional services, which can provide further opportunities for the successful candidate.
Key Responsibilities:
* Customer Engagement: Collaborate with customers to understand their business processes, needs, and overall objectives.
* Requirements Analysis: Gather and document functional requirements, translating them into detailed functional specifications. Ability to map customer processes and identify opportunities for improvement via our software.
* Implementation: Lead or assist in the implementation of our software solutions, ensuring smooth deployment, configuration, and integration with existing systems.
* Training and Support: Create E-learning material and provide training to end-users to ensure the effective use of our software. Provide escalation support as a subject matter expert for both internal and external customers.
* Solution Design: Work with technical and product teams to design and configure software solutions that meet customer requirements and enhance both the software and customer business operations.
* Testing and Quality Assurance: Execute testing to ensure that the software meets functional specifications and quality standards.
* Continuous Improvement: Identify opportunities for process improvement and optimisation in customer solutions, recommending enhancements and upgrades if necessary.
Key Skills / Experience:
* Industry Knowledge: Knowledge in Asset Management is advantageous.
* Problem-Solving: Inquisitive with strong analytical and problem-solving skills.
* Communication Skills: Excellent verbal and written communication skills.
* Attention to Detail: Ability to spot inconsistencies or discrepancies in data, documents, or processes.
* Technical Skills: A good understanding of software, data, integration, and development.
* Customer Focus: Prioritise customer needs to exceed their expectations.
* Collaboration and Teamwork: Able to work closely with other teams in high-paced projects.
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