Claims & Customer Service Manager – Mansfield – £32,000 - £36,000
Chase & Holland are delighted to be exclusively recruiting for a fantastic family run business in Mansfield. This is an organisation that is proud to deliver customer service excellence with the delivery of technical and innovative solutions. We’re looking for a Customer Service Manager to join on a full-time permanent basis. You will primarily be responsible for leading the Claims teams and processes.
In Return You’ll Receive:
25 days holiday plus BH increasing with service
Free on-site parking
Pension
Claims & Customer Service Manager Responsibilities:
Overseeing the work of the claims administration team
Establishing performance benchmarks and monitor operational KPIs to drive continuous improvement Accurately compiling individual customer inventory lists in a timely manner
Ensuring compliance with industry regulations, safety standards, and company policies
Leading, mentoring, training and developing a high-performing team
Developing and managing a seamless claims experience for customers, focusing on speed, transparency, and customer satisfaction
Managing internal and external stakeholder relationships
Analysing work instructions to identify trends and opportunities for process improvement
Providing the SLT with regular reports
Processing of individual job costs and schedules
Developing and managing the claims team to ensure the accurate and timely update of the WIP (work in progress) spreadsheet
Identifying opportunities to reduce operational costs whilst maintain high quality service
Management of customer complaints, ensuring all issues are logged, tracked, and resolved efficiently, gathering facts and information, with proposals for suitable resolutions, maintain detailed records
Continuously seek and implement innovative approaches to improve the customer experience
Promoting a positive culture with team members
Required Skills & Experience:
Proven leadership experience within an empathetic and professional manner
Adaptable to support across the wider business
Able to perform in a fast-paced environment
Confident handling sensitive and confidential information
Excellent customer service skills
Excellent problem-solving skills
If you are interested in finding out about this exciting Claims & Customer Service Manager opportunity, please click ‘apply now’.
Chase & Holland acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We specialise in finance, supply chain, HR, IT and office support recruitment and comfortably service Yorkshire, Derbyshire, Nottinghamshire, Leicestershire, Staffordshire and Lincolnshire