Aitune Medical Practice is part of Erewash Health Partnership (EHP). We are a well established partnership with 2 partners and 4 salaried GPs in the community of Long Eaton. We are a well-established surgery with just under 9000 patients with a GOOD CQC rating.
Why not come for a visit, meet the staff and see what happens behind the doors of a doctors surgery.
For further information use the contact details in the advert.
Main duties of the job
PART TIME
Monday - 07:45 - 18:30
Tuesday - 12:00 - 17:00
Friday - 07:45 - 17:00
To undertake all aspects of the receptionist role, including dealing with patient enquiries, both in person, on the telephone and using other media platforms, eg Accurx, handling patient information, processing prescriptions and dealing with general enquiries.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
See the job description for full details of the role.
About us
We are an established well respected surgery in Long Eaton.
Our clinical team are supportive and keen with a Lead GP and Lead Nurse in position ensuring that our patients receive the best care there is. Our administrative team are experienced and understand the importance of appropriate signposting. We work as a team, supporting one another.
We learn from our mistakes, significant events are discussed, complaints are taken seriously and improvements identified and implemented. Audit is an important part of what we do, this helps to inform and shape our service improvements, having a no-blame culture.
What we are looking for is the right person to come and join the family.
Job responsibilities
To undertake all aspects of the receptionist role, including dealing with patient enquiries, both in person, on the telephone and using other media platforms, eg Accurx, handling patient information, processing prescriptions and dealing with general enquiries.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Receive, assist, and direct patients and visitors in accessing the appropriate service or healthcare professional politely, courteously, and efficiently.
Deal with all general enquiries, either in person or via the telephone, explain procedures and make new and follow-up appointments in a positive and friendly manner.
Using your own judgement and communication skills ensure that patients with no prior appointment but who need an urgent consultation are offered the appointment route to a consultation, and are seen in a logical and non-disruptive manner.
Signpost patients to the most suitable health care provider if an appointment at the surgery is not necessary.
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
Receive and make telephone calls as required using electronic telephony systems.
Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery using tasks.
Action repeat prescription requests via any medium and ensure that they are ready for collection by the patient within 48 hours.
Advise patients of relevant charges for private (non-General Medical Council) services, accept payment and issue receipts for same.
Provide BP machines and update log, taking deposits when providing machine. Update log and return deposits on machine being brought back.
Update and enter patient information onto the computer adhering to Information Governance and Data Protection policy.
Make sure the reception area is left tidy and ready for use by incoming colleagues, together with information about any unsolved or urgent matters. Ensure that the call board is operational on a daily basis.
Ensure that all patient information displayed is current and in clean order adhering to IPC Policy.
When last to leave at the end of the day, ensure that the last doctor on duty has no further requirements.
Ensure that all new patients are registered on to the computer system properly and accurately. Ensure that new registration forms are completed accurately and passed to workflow for scanning.
Ensure that MED3s are provided to patients in a timely manner.
Attend practice and reception meetings as requested.
Make sure all mandatory training is completed required for the role.
To ensure that any outstanding health requirements on 'home screens' are offered to patients when calling in or presenting at the front desk.
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
Enter requests for home visits into rota and on the computer, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
Booking interpreters as required.
Registering patients on the online system and dealing with online prescriptions.
Taking over the counter monies from patients and issuing receipts.
Open up premises at the start of the day when first to arrive, and make all necessary preparations to receive patients, i.e., ensure all PCs are switched on and are working, ensure the call board is switched on and working.
Undertake any other additional duties appropriate to the post.
Person Specification
Skills and Attributes
* Good written and communication skills
* Good team working
* Good interpersonal skills
* Ability to be empathetic
* Flexible
* Well mannered and well presented
* Patient, tolerant, tactful, and discreet
* Enthusiastic, honest, and reliable
* Self-motivated
* Demonstrates initiative
* Ability to prioritise tasks
* Ability to follow Standard Operating Procedures and instruction
* Able to tolerate stress and self-manage appropriately
* Be non-judgemental towards patients and colleagues
Experience
* Previous experience of working with the public in a frontline role
* Previous experience of customer care
* Understanding of confidentiality
* Previous experience of working in primary care
Special Requirements
* Willingness to take responsibility for maintaining confidentiality of information held by the practice
* DBS standard clearance
* Commitment to personal and professional development
Qualifications
* Maths GCSE or equivalent
* English GCSE or equivalent
* Qualified to NVQ2 in Customer Care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£11.44 an hour in line with National Living Wage & Minimum Wage Rates 2024
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