Excellent benefits including four wellbeing days to recharge when you need it.
Achieve your career aspirations with training and development courses and internal job opportunities.
Based in Lower Hutt, Hastings, or Christchurch with hybrid work arrangements.
This is us. Where making an impact matters.
As a result of an internal move, there is an opportunity to join our team in a 10-month fixed-term contract. As a Customer Protection Representative reporting to our Disputes Manager, you will provide initial advice to our customers and frontline on payment disputes, chargebacks, and potential fraudulent transactions by:
1. Triaging phone calls and managing the inbox, handling inquiries and requests promptly and efficiently.
2. Providing first-line dispute advice and assessment to our customers and frontline on dispute-related queries.
3. Completing initial analysis of disputes (and occasionally fraud and scams) to ensure appropriate referral and advice.
4. Accurately and timely processing of customer requests, case loading, and money movements.
5. Educating customers on what to look out for and how to prevent future disputes or falling victim to financial crime.
This will be a fixed-term contract opportunity ending October 2025.
This is us. Where your expertise matters.
At Kiwibank, we will help you build on your strengths and learn new skills, but in the meantime, we would love to hear from you if you have some of the following:
1. Strong team player with effective communication and customer service skills.
2. Solid problem-solving skills and confident decision-making.
3. Proven attention to detail in a fast-paced changing environment.
4. Good understanding of Microsoft Office with a willingness to learn new systems and technologies.
You do not need to tick every box here to be considered!
Apply Now
Applications close on Tuesday 4 February. We will be reviewing resumes throughout the advertising period and reserve the right to withdraw the ad at any time.
This is us. Where you and your whānau matter.
Making a difference for all Kiwi starts with making a difference for our people. Flexibility, growth, challenging and rewarding work - this is Kiwibank. A place where you can belong and thrive – we are as ambitious as we are caring. We have big ideas and big plans. For you, for Kiwibank and for all Kiwi.
For an idea about what life is like at Kiwibank and some of the benefits we offer, make sure to check out the attached video.
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