At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. You will be responsible for carrying out both planned and reactive maintenance tasks assigned within their area of responsibility, to ensure that all properties in the portfolio meet the required standards under the AASC contract. Reporting to a Field Operations Manager, the primary function of this role is to provide building maintenance services to properties within a designated geographical area and you will take responsibility for the delivery of the maintenance elements of the contract. Work closely and collaboratively with other maintenance and housing staff to deliver a fully compliant contractual service and other field operations staff whilst supporting compliance with the key performance indicators of the contract. Key Responsibilities · Provide building maintenance services to a designated area including; fault fixes, cosmetic repairs garden maintenance, reporting repairs and maintenance action. · Provide specialist trade services in accordance with certified standards and experience and provide technical advice and support to the maintenance teams to ensure all standards are met under the contract. · Ensure that there is no hazard to users of the property and check all relevant property reports before undertaking works in the properties, e.g. asbestos, potentially dangerous persons, structural reports. · Comply with all relevant health and safety legislation and the relevant Serco safety standards when on duty · Purchase materials from approved Serco suppliers, as per internal processes and agreements and ensure all documentation relating to materials is kept in order to reconcile transactions and tasks · Remove all waste from properties when in attendance and ensure that it is recycled, where possible, or disposed of as per local regulations. · Complete all allocated work as per the assigned task and by the KPI deadline. · Regularly report to the Field Operations Manager the progress of repairs and pre-planned maintenance, particularly where tasks may take longer than scheduled. In order to provide a fully compliant service, there may be a requirement to be on-call outside of normal working hours, as per an agreed roster and in accordance with local Serco processes. Essential technical and professional skills, knowledge and qualifications · Where applicable, relevant trade qualifications. · Knowledge in Fire doors/Plastering/Roof maintenance/carpet fitting preferable but not a necessity. · Understanding of buildings maintenance. · Excellent interpersonal skills. · Valid UK Driving Licence. · Ability to travel within the region and occasionally within the UK. What you will need to do the role Good interpersonal skills are required as you will be working with people where English is not their first language, so experience of dealing with people on a face-to-face basis is essential. You will work flexibly on day shifts so you must have a willingness and ability to travel within the region and occasionally within the UK. A valid UK driver’s licence is essential as you will pick-up and transport service users from their initial location to their allocated property using the company vehicle provided. You will be allocated to a field office location, where you would collect a company pool vehicle to visit properties across the area within your working day, at the end of which you would return the vehicle to site. Lastly, due to the nature of the role a DBS is required. Working hours · 37.5 hours per week over 5 days. · 7.5 hours per day, 30-minute unpaid break. · Flexible between 8am to 6pm. · Monday to Friday, Potential overtime available What is in it for you? · Weekly pay · Access to Employee assistance program · Fantastic career development opportunities · Free of charge DBS · Access to enhanced pension Why Serco Workforce Solutions Meaningful and vital work - Take pride in doing temporary work that really matters. Work directly with the public and gain career satisfaction by providing a vital front-line service. A world of opportunities - With us, you will have direct access to training, development, support to grow and many more career opportunities. Great people - Our temporary workers are highly valued members of the SWS team. We believe in putting people first, so we welcome you, we look after you and we support and empower you to care for the public and each other.