Customer Service/Sales Support Location: Coventry Salary: £30,000 Status: Permanent Hours: Monday to Friday 0800-1700 Join an Award-Winning Dynamic Team The Client: Family business established early 2000, working within an amazing team of people, a wonderful company culture together with unrivalled values of respect, understanding, support and appreciation. Listed as top 1000 Companies to Inspire Britain Team focused culture supported by industry-leading benefits and opportunities for personal and professional growth. This is your chance to be part of one of Britain's fastest-growing companies and shape the future of sustainable building solutions. Are you ready to make an impact? Were looking for a driven and enthusiastic individual who is customer centric, supporting the sales team and other areas of the business. The Role: Identifying new Homeowner Sales Opportunities (Deals) through: Answering the phone Following up samples Identification through the managing of the Enquires Inbox Manage a section of the Homeowner sales pipeline with a view to securing the deals through: Following up Material Lists Advising the customers as to Approved Installers and Dealers Technical support - calls to be transferred to Tech Sales when required General support to customers wherever required become a Trusted Advisor Gathering and documenting key project information is essential for both of the above to be effective What Were Looking For: A polite, professional, and persistent telephone manner. A proven track record in achieving targets and delivering excellent customer experiences. Experience with CRM systems and the ability to adapt to change. Strong communication, organisation, and planning skills. A Can do attitude, with the drive to go above and beyond for our customers. Ready to take your career to the next level? Apply now and become a key player in our clients mission to provide exceptional customer experiences and drive sales success