Job Title: Second Line Support Technician
Location: Walsall
Salary: GBP27,000 + Benefits (DOE)
Join our clients team as a Second Line Support Technician in Walsall. If youre skilled in technical support, problem:solving, and have excellent communication, we want to hear from you.
This job is shift based: 7am:3pm, 8am:4pm, 9am:5pm and occasionally 10am:6pm. Occasional weekends will also be required.
Responsibilities:
* Provide second line support for all our clients technology systems.
* Support colleagues with hardware, software, and IT queries.
* Identify, diagnose, and resolve incidents within SLAs.
* Release changes to the estate and onboard new solutions.
* Collaborate with third parties for new store openings and system support.
* Monitor system jobs, respond to alerts, and complete root cause analysis.
* Offer suggestions for improving support services.
* Install, remove, and record movement of technology equipment.
Requirements:
* 3+ years experience in a similar role.
* Proficiency in SQL, .Net, Microsoft Windows, and Office 365.
* Strong troubleshooting skills and ITIL understanding.
* Excellent documentation skills and IT security awareness.
* Flexible working hours and occasional travel may be required.
If youre ready to excel in a challenging yet rewarding role, apply now
IT : ANALYST : ENGINEER : 2ND LINE : SUPPORT : SERVICE DESK : 365 : MICROSOFT OFFICE : SQL : OFFICE : INFRASTRUCTURE : NETWORKS : ITIL