Posting End Date: February 2, 2025 Join John Lewis or Waitrose today If you've ever stepped through the doors of a John Lewis or Waitrose shop, shopped online, or seen any of our adverts, you'll know there's something unique about us. That unique proposition is our Partners. As co-owners they have a say in our business and receive a share of the profits, so they put time and effort into making it work. Our Partners are the reason we're the success we are. They're our secret sauce; the opportunity for us to differentiate. Job Summary: As a Team Manager of Customer Assistants you'll support your leadership team to ensure that every customer who visits or interacts with your shop,has an exceptional service experience, through the creation of a seamless customer shopping journey. You'll be an outstanding specialist in people and will lead, inspire and develop your Partners (employees), enabling each of them to reach their full potential. Job Description: Key Responsibilities As a Team Manager of Customer Assistants, you will support your leadership team to ensure that every customer who visits or interacts with your shop has an exceptional service experience, through the creation of a seamless customer shopping journey. You will be an outstanding specialist in people and will lead, inspire and develop your Partners (employees), enabling each of them to reach their full potential. The role of a Team Manager is fast paced and no two days are the same. On a day-to-day basis, you'll be responsible for: Striving for high levels of customer and Partner (employee) satisfaction Empowering your team to act with authority and accountability in a culture where they feel supported to grow professionally and feel cared for Building genuine relationships with customers and internal and external stakeholders Working with the wider shop leadership team, taking on duty manager responsibilities when required Through the development of a clear resourcing strategy, you will ensure the recruitment of Partners that have the capability, aspiration and passion to deliver outstanding service Essential skills/experience you'll need Experience of leading a large team in a fast-paced, customer focused environment with a proven track record as a specialist in people and driving a culture of empowerment Desirable skills/experience you may have Disciplinary and Grievance experience Hiring Manager / Recruitment experience LI-SHOPTRADE LI-CS Please note: Interviews will be held from the 13th February 2025 onward Pay: £30,500.00 - £41,300.00 Annual Scheduled Weekly hours: 37.5 Worker Type: Permanent Partner Job Level: Partnership Level 8 Hours of Work: Full time including weekend working on rota basis. Earliest start time 09:00; latest finish time 20:00 At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It's why we've set our own aim to become the UK’s most inclusive business - for our Partners (employees) and our customers. We firmly believe that our future success lies in diversity of thought from all Partners and it's integral in our mission to build a happier world. We welcome applications from everyone interested in working for us. And, once you're a Partner, your differences will make all the difference. Find out more about D&I in the Partnership here. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview. http://embed.wirewax.com/8095404