IMMEDIATE START POSITION
Location: Kirkby-In-Ashfield
Please note that though this is a hybrid role, a minimum of three days per week in the office are required. On-Site work will be required as a part of this role.
Reports to: Head of Technical Services
We are looking for a highly motivated and skilled Project Engineer to join our growing team. As a key member of the team, you will spend time on a wide range of projects, installations and technical pre-sales. Your focus will be on the seamless integration of systems and services, and you will play a critical role in maintaining our client’s infrastructure. You will work closely with both clients and internal teams to deliver exceptional IT solutions and support.
Key Responsibilities:
* Project Planning and Coordination: Develop and manage project plans, timelines, and resources to ensure successful delivery of IT projects.
* System Implementation: Oversee the deployment, installation, and configuration of IT infrastructure, systems, and software to meet client requirements.
* Client Communication: Serve as the primary point of contact for clients, ensuring clear communication and regular project updates to stakeholders.
* Collaboration with Internal Teams: Work closely with engineering, development, and operations teams to deliver technical solutions and ensure project success.
* Quality Assurance: Monitor and ensure that all systems, software, and IT solutions meet quality standards and are compliant with industry best practices.
* Troubleshooting and Issue Resolution: Identify, troubleshoot, and resolve complex IT issues in a timely and effective manner.
* Documentation and Reporting: Maintain detailed records of project progress, technical configurations, and support incidents for future reference and analysis.
* System Upgrades and Maintenance: Plan and execute system updates, patches, and preventive maintenance to ensure optimal performance and security of IT systems.
* Risk Management: Identify and mitigate potential risks related to system performance, security, or project delays.
* Client Training and Support: Provide training to clients and end-users on new systems and technologies, ensuring they are equipped to utilize solutions effectively.
* Continuous Improvement: Stay up to date with emerging technologies and industry trends, recommending improvements to IT systems and processes.
* Vendor Management: Liaise with third-party vendors for procurement of IT hardware, software, and services as required for project execution.
Skills & Qualifications:
* Proven experience in a Project Engineer role or IT support role within an MSP environment.
* Excellent technical knowledge across a variety of technologies, including:
* Microsoft Office 365, Exchange, and Active Directory.
* Networking (TCP/IP, DNS, DHCP, VPN, VLANs).
* IT security (firewalls, antivirus, endpoint protection).
* Strong communication skills, both written and verbal, with the ability to interact with clients in a clear, non-technical way.
* Experience with backup solutions, disaster recovery, and business continuity planning is a plus.
* A customer-focused mindset and a commitment to delivering high-quality IT services.
* Ability to work independently, manage multiple tasks, and prioritize effectively in a fast-paced MSP environment.
* Problem-solving mindset with a proactive approach to identifying and resolving IT issues before they affect clients.
* Strong organizational and time management skills.
* Desire to continuously develop technical expertise and stay up-to-date with emerging IT trends.
Job Type: Full-time
Pay: £28,000.00-£32,000.00 per year
Benefits:
* Additional leave
* Company events
* Company pension
* Free parking
* On-site parking
* Sick pay
* Work from home
Schedule:
* Monday to Friday 8AM-5PM
Licence/Certification:
* Drivers License (required)
Reference ID: arcsuspe
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: IT Services and IT Consulting
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