Job Responsibilities
1. Work within service standards and University procedures to provide information, advice, and guidance to students and prospective students on disability-related topics including applying for Disabled Students Allowance (DSA) or other financial assistance and support arrangements via appointments, emails, telephone, and video call.
2. Support a caseload of students with disabilities, including those with mental health-related disabilities/illnesses, regarding reasonable adjustments, working with colleagues to ensure no student is disadvantaged in accordance with the Equality Act (2010).
3. Undertake triage processes to determine the most appropriate support options for students presenting with mental health and wellbeing needs, considering onward referral to Life Lounge counselling, CBT, and/or mental health advisor services, alongside consideration of referral and/or signposting to external agencies where appropriate. Conduct triage assessments, ensuring that safeguarding and risk are carefully considered throughout the process.
4. Maintain contact with students following the triage process until engagement with professional services commences, offering interim wellbeing support where need indicated.
5. Provide basic financial advice, information, and guidance to applicants and students through one-to-one appointments, group sessions, email, online chat, and by telephone, and refer to specialists when appropriate.
6. Handle a high volume of emails, post, telephone, and personal enquiries, responding directly to routine matters and referring specific enquiries to appropriate members of staff, obtaining information from other departments if necessary. The ability to prioritise and multi-task is essential.
7. Develop and deploy specialist skills and knowledge of disability/mental health advisory work when attending staff meetings, participating in case load discussions, and taking an active role in team development, e.g., leading a case review meeting with relevant staff.
8. Act as a Senior Designated Safeguarding Champion (SDSC) for Student Services and provide Safeguarding advice to all stakeholders, including staff within the University Medical School. Have a sound understanding of Safeguarding principles and know when it is appropriate to implement safeguarding procedures, including reporting concerns for welfare/liaising with Social Services.
9. Analyse, take ownership of, and resolve problems presented by stakeholders, referring them to third parties either within or external to the University as necessary.
10. Undertake a full range of clerical and administrative duties to support Student Services, including report writing, minute-taking, preparation of materials for meetings, maintenance of webpages, and production of promotional materials and guidance.
11. Operate the University’s Student Record system to maintain and review information. Review the use of the Student Record system and its scope for future developments.
12. Produce relevant supporting documentation for students where need indicated, for example, routine student letters, supporting information for mitigating circumstances applications, and letters to GPs and/or relevant external agencies.
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