Role Overview The Creditor Policy Manager (Utilities Portfolio) will report directly to the Senior Creditor Strategy Manager. In this role, you will be responsible for: Collaborating with government bodies, regulators, industry groups, and consumers to advocate and shape policies. Understanding creditor policy maker objectives, key debt strategies and leaders so that we are in a credible position to collaborate on specific initiatives and influence broader creditor funding for the debt advice sector. To elevate and strengthen senior working relations with creditors, their regulators and industry bodies. To build senior level networks between MaPS and senior figures in the debt collection industry To be the face of MaPS for senior creditor policy stakeholders for matters relating to debt management Maintaining a technical knowledge of MaPs initiatives from a creditors perspective to inform project requirements for future phases or refinements. Broader MaPS creditor work: Support the Money and Pensions Service strategy by embedding our debt initiatives with the UK debt collection industry both in the public and private sectors. To develop and deliver initiatives that improve the lives of people with problem debts and create efficiencies for creditors and debt advice agencies. To represent the organisation at creditor advisory groups and / or boards relating to debt collection Bringing creditor stakeholders together to explore, develop and deliver solutions for engaging appropriate customers with debt advice interventions via creditors. Ensuring we gain maximum creditor reputational benefit from our initiatives in debt advice. Facilitating sector-wide groups, sub-groups, and other internal and external meetings. Producing high quality agendas, reports, minutes, briefings, and other research to strict deadlines. Overseeing action points arising from such meetings, ensuring timely completion. Handling information that is sometimes high-profile and contentious with appropriate sensitivity and care. Supporting others across the organisation to ensure quality and consistency of any external facing communications related to creditors and debt advice. Supporting other debt advice work as appropriate. Skills and Experience Required To excel in this role, you will need to demonstrate: In-depth understanding of consumer debt dynamics and energy market regulations Familiarity with the legislative framework governing energy suppliers and consumer protection. Experience of the Water Sector and Telecommunications sector would be advantageous Proven experience in policy development, analysis, and advocacy Some expertise in creditor debt collection, litigation, and arrears processes Strong presentation and verbal communication skills Project management skills Outstanding written communication, including the ability to produced structure reports and briefings to strict deadlines. About Us The Money and Pensions Service (MaPS) is based in Bedford, in a recently renovated modern office. This is a wonderful opportunity for you to become an integral part of a dynamic organisation, working to help people across the UK.At the heart of the Money and Pensions Service are our values – caring, connecting, and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people to come and work for us, but we need people who align themselves with our values: Caring We care about our colleagues and the people whose lives we are here to transform. Connecting We will transform lives through our ability to make positive connections. Transforming We are committed to transforming lives and making a positive societal impact. Our Inclusive Working Environment By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds. We work hard to ensure that we have a progressive approach to inclusion, equity, and belonging. We really do want our colleagues to “bring their whole selves to work.”Our colleague and ally networks encompass LGBTQ, neurodiversity, women’s health, men’s health, ethnicity, and diversity. What We Offer Generous Annual Leave – 30 days plus Bank Holidays Pension scheme – contributions matched 2 to 1 (up to 10% of your salary) Interest-free loan for season tickets for buses and trains Cycle to work Scheme Subsidised eye tests & flu jabs Life assurance scheme Give as you earn scheme Employee assistance programme (EAP) PAM Assist and PAM Life scheme (Wellbeing) Enhanced family and sick pay Paid volunteering (2 days a year) Recognition Scheme Discounts portal to numerous retailers Flexible Working At MaPS, we take pride in our flexible approach to work. As standard, we work on a hybrid basis with a minimum of 2 days in the office per week. Hybrid working is a voluntary, non-contractual arrangement and our headquarters in Bedford will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post. Career Development In MaPS, we take career development seriously. We actively encourage and support applications from our existing MaPS colleagues. However, we do follow the Civil