Customer Service Advisor
Job Location: Poole, Dorset (nr fleetsbridge)
Job Type: Permanent
Salary: £24,528 per annum
Hours: 39 hours per week, Monday - Thursday 8am - 5pm & Friday 8am - 4pm
Benefits:
1. Up to 31 days holiday to start including bank holidays, increasing to 36 days with service and the option to buy 4 days additional holiday every year
2. Free car parking
3. Various discounts available for shopping / cinema / gyms etc.
4. Life assurance
5. Fun, modern and friendly working environment
6. Excellent training
7. Regular company team building events
Our client, a leading decorative homeware manufacturer / designer, is seeking a cheerful Customer Service Advisor to join their friendly office in Poole.
We are looking for those who have excellent customer service skills & a passion for ensuring customers receive a positive service, whether this be within retail, hospitality or office based.
You will be the first point of contact for all enquiries regarding stock, lead times, pricing, and orders, and the company is looking for the team to provide an excellent customer experience.
Reporting to the Sales Office Manager, you will develop your skills so that you can undertake the following duties:
1. Providing a helpful and cheerful customer experience via telephone and email
2. Promptly answering customer enquiries regarding stock, order progress, pricing etc.
3. Accurately processing customer orders
4. Talking to other departments to ensure customer orders are completed and dispatched on time
5. Keeping customers up to date with their orders
6. Administrative duties such as filing, updating spreadsheets, and keeping the office tidy
The successful applicant will possess:
1. Previous experience within a Customer Service position whether it be office, retail, hospitality, food service etc.
2. A cheerful personality with a willingness to help customers with all their enquiries
3. The ability to confidently use computers
For more information about this brilliant opportunity please contact our Recruitment Team or apply with a full CV.
Resource Recruitment is an equal opportunities employer and is committed to a policy of treating all its employees and job applicants equally.
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