Vertu Motors, Gateshead
Looking to kick start or develop your career in marketing? Want the chance to work on exciting projects with the opportunity to develop and grow your career? We are looking for a CRM Data Administrator, who will be supporting the CRM Data Manager with delivering an effective Customer Relationship Marketing (CRM) strategy. You will be responsible for supporting the marketing department with maintaining a quality database through day-to-day customer data cleanses to improve the quality of customer records.
You will join us as part of the CRM team and will be responsible for monitoring the data request inbox to ensure our customer database is up to date to optimize CRM activity. You will be accountable for processing and validating both vehicle and customer data. As a CRM Data Executive, you will become the source of knowledge for all things customer and vehicle database, supporting the CRM managers to establish a relevant communication strategy that is well-targeted, using the best quality data.
You should be data-driven, with a keen eye for detail. You should feel confident following Vertu policies and actively promoting improvements to processes.
Responsibilities include:
* Daily data administration and amendments cleanse activity
* Data extracts for marketing activity
* Day-to-day data amendments to customer records
* Data analysis
* Responding to customer requests to update records
* Troubleshooting data
We are looking for you to display:
* Good initiative and follow-through skills – gets things done on time and in a well-organized fashion. Able to manage quality delivery through others.
* Active problem-solving, troubleshooting problems effectively.
* Confidence with processing and validating data.
* Working effectively with others, building productive, collaborative relationships across departments and with third parties.
* Confidence using Microsoft products such as Excel and PowerPoint.
* Excellent written and spoken communication skills.
We are proud to be the Motor Retailer who invests more in our colleagues' personal development than any other, so if you are successful, you can look forward to ongoing training opportunities that provide you with the right career path, career progression, and a range of benefits you would expect from an employer of choice, which includes:
* 25 days holiday rising with length of service - plus bank holidays
* Access to our online rewards platform giving you cash back and discounts for multiple retailers
* Preferential Service Rates
* Colleague Purchase Scheme
* Share Incentive Scheme
* Pension
* Enhanced Maternity and Paternity
If your application is successful, we will need to complete employment checks prior to you starting with us. Your role will include us verifying your recent employment, credit history, and a criminal record check.
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