Job Description
Purpose of the Role:
To deliver personalized customer experiences through various communication channels and resolve customer queries efficiently.
Key Responsibilities:
* Collaborate with multiple teams to enhance digital capabilities and provide exceptional customer service.
* Support internal stakeholders, including sales, operational, and risk management teams, to meet client needs and expectations.
* Comply with regulatory requirements and internal policies related to customer care.
* Provide specialist advice and support to customers and colleagues.
* Manage workload, implement systems and processes, and participate in projects across teams.
* Execute work requirements, collaborate with closely related teams, and check the work of colleagues within the team.
* Maintain and build awareness of how all teams contribute to broader objectives and deliver impact on collaborating teams.
* Develop an understanding of underlying principles and concepts and make judgements based on practice and experience.
* Communicate sensitive information to customers and build relationships to identify and address their needs.
Expectations:
* Meet the needs of stakeholders and customers through specialist advice and support.
* Perform activities in a timely manner and to a high standard, impacting both the role and surrounding roles.
* Lead and supervise a team, guiding and supporting professional development, allocating work requirements, and coordinating team resources.
* Demonstrate leadership behaviours to create an environment for colleagues to thrive and deliver excellent standards.
* For individual contributors, manage own workload, implement systems and processes, and participate in projects across teams.
Barclays Values and Mindset:
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge, and Drive.